Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Des Moines, IA, 50313
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Related Jobs
Indianapolis, IN
Popular Searches for Customer Service Specialist
Frequently asked questions
In Des Moines, top Customer Service Specialists excel through strong negotiation tactics, proficiency in Microsoft Office, and the ability to handle multi-channel communications including phone, email, and social media. Local employers prioritize candidates who can maintain positive client relations and adapt quickly to dynamic customer needs.
Handling diverse customer inquiries via calls and emails often brings unexpected challenges, such as de-escalating upset clients or managing urgent delivery schedules. Skilled specialists employ active listening and problem-solving strategies to maintain satisfaction while efficiently updating account details and resolving issues.
Starting as a Customer Service Specialist opens pathways to supervisory or customer relations management roles. Gaining expertise in complaint resolution, data entry, and communication skills enhances prospects for advancement into more strategic positions focused on customer experience and operational leadership.
Ferrellgas provides an attractive benefits package including an employee stock ownership plan, tuition reimbursement, and propane discounts, setting it apart from typical customer service employers. These perks reflect the company's commitment to supporting employee growth and well-being beyond standard healthcare and retirement options.
At Ferrellgas, team collaboration is genuinely emphasized, with Customer Service Specialists recognized for their role in maintaining customer satisfaction and business growth. This culture fosters continuous learning and values each employee’s input, creating a supportive environment rarely found in larger corporations.
Des Moines exhibits steady demand for Customer Service Specialists, driven by local businesses' focus on customer retention. This trend results in relatively fast hiring processes, as companies like Ferrellgas seek qualified candidates who can immediately contribute to their customer service excellence.
Given Des Moines' manageable traffic and public transit options, commuting is generally convenient for Customer Service Specialists. However, candidates should assess proximity to Ferrellgas' offices and potential peak-hour traffic to ensure timely arrivals and maintain consistent performance.
Customer Service Specialists in Des Moines typically earn between $35,000 and $45,000 annually, slightly below the national average due to lower living costs. Ferrellgas likely offers competitive pay within this range, balancing local economic factors while providing comprehensive benefits.
Applicants who demonstrate strong communication skills, prior customer service experience, and proficiency in Microsoft Office stand out. Familiarity with account maintenance and problem-solving abilities further enhance a candidate's profile for Ferrellgas’ customer-centric environment.
Ferrellgas positions Customer Service Specialists as frontline ambassadors who directly impact customer loyalty and operational efficiency. Their role in managing communications, resolving issues, and supporting sales aligns closely with the company’s goal of fostering long-term client relationships and sustainable growth.