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Patient Service Representative
Company : Dental Care Alliance
Location : Denville, NJ, 07834
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Diamond Spring Dental is looking for a Patient Service Representative in Denville, New Jersey, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
Type:
Full time Schedule:Monday - Friday 9am to 6pm
What we offer:
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!Compensation for this role is $20.00 - $22.00#Mbel
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
- Must have at least 1 year of hands on experience
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
In Denville, NJ, Patient Service Representatives often emphasize personalized dental care coordination, blending customer service with clinical support in a tightly-knit team environment. This local emphasis on patient comfort and advanced dental treatments shapes daily tasks distinctively compared to broader medical office roles.
Strong communication, empathy, and multitasking abilities are crucial. Familiarity with dental insurance types like HMO and PPO boosts efficiency. Additionally, proficiency in appointment scheduling, patient registration, and handling financial arrangements directly impacts patient satisfaction and office flow.
Patient Service Representatives can progress into office management, dental billing specialization, or patient relations coordination. Gaining certifications in medical billing or expanding knowledge in healthcare administration often accelerates career development in dental and broader medical sectors.
Local employers in Denville, including dental practices, value certifications in dental office administration and HIPAA compliance training. While not mandatory, familiarity with regional insurance plans and patient privacy regulations enhances a candidate’s attractiveness in this community.
Denville's healthcare growth, particularly in dental services, fuels steady demand for Patient Service Representatives. Competition can be moderate, with employers favoring candidates who combine customer service expertise and dental office experience, reflecting the area's patient-centered care culture.
Dental Care Alliance fosters collaboration by positioning Patient Service Representatives as vital patient liaisons supporting both clinical staff and patients. The company’s emphasis on advanced dental technology and a welcoming atmosphere ensures representatives contribute meaningfully to patient satisfaction.
At Dental Care Alliance, representatives not only manage scheduling and billing but also actively participate in maintaining a warm, clean environment and flexible teamwork. This holistic approach ensures patient comfort aligns with office efficiency, distinguishing their role from typical front-desk duties.
Compensation typically ranges between $20.00 and $22.00 per hour, reflecting local market standards for dental office support roles. This pay scale balances entry-level accessibility with the company's commitment to rewarding quality patient service and operational support.
Given Denville’s suburban layout, many rely on personal vehicles, though public transit options exist. Flexible scheduling offered by employers like Dental Care Alliance helps mitigate commute stress, allowing representatives to better manage work-family commitments.
While full-time roles dominate, part-time opportunities occasionally surface, often requiring adaptability in scheduling and task coverage. Candidates should anticipate a dynamic workload, balancing patient interactions with administrative responsibilities within condensed hours.