Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Ely, MN, 55731
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
To thrive in this role, focus on mastering persuasive communication and conflict resolution, especially tailored to remote energy customers in Ely. Strong data entry skills combined with empathy help create memorable service experiences that align with local community values in Minnesota.
Expect a dynamic mix of managing inbound inquiries, scheduling propane deliveries, and resolving billing issues. Seasonal demand shifts, like winter heating needs, often increase call volume, requiring nimble prioritization and quick problem-solving within Ferrellgas’s customer service framework.
Indeed, many start as specialists and advance to customer service management or operations roles, especially within companies like Ferrellgas. Building negotiation and leadership skills can open doors to supervisory positions or specialized customer experience strategist roles.
Ferrellgas emphasizes a team-centric culture where contributions are recognized, alongside comprehensive benefits like ESOP and tuition reimbursement. Their dual focus on propane and Blue Rhino customers offers wider exposure compared to competitors focusing solely on one product.
They provide diverse perks such as wellness programs, parental leave, and flexible spending accounts, fostering a supportive environment. Their commitment to employee development includes tuition reimbursement and referral incentives, promoting long-term career and personal growth.
Customer Service Specialists in Ely typically earn between $38,000 and $45,000 annually, reflecting local living costs and industry standards. Ferrellgas offers competitive pay complemented by benefits like 401(k) matching and stock ownership, enhancing total compensation.
Ely's rural setting means longer travel times for some, especially during winter. While many shifts accommodate remote communication methods, occasional onsite presence may require planning around seasonal weather and less frequent public transit options.
Ely’s smaller job market means fewer openings but also less competition for specialized roles like those at Ferrellgas. Candidates with strong customer relations and technical support skills tailored to energy services often find favorable hiring prospects.
While a high school diploma suffices, certifications in customer service excellence or basic energy sector compliance can strengthen applications. Familiarity with Microsoft Office and data entry accuracy are highly valued in this regional job market.
Beyond standard service tasks, Ferrellgas specialists manage propane delivery scheduling and emergency response scripts, requiring quick thinking and negotiation prowess. This role blends traditional support with operational duties unique to the propane industry.