Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Tuscaloosa, AL, 35405
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
A Customer Service Specialist in Tuscaloosa plays a vital role by resolving issues swiftly and building rapport through personalized communication, which fosters customer retention. Knowing regional preferences and maintaining positive engagement directly impacts local customer loyalty, especially in community-focused companies like Ferrellgas.
While no mandatory certifications exist, proficiency in Microsoft Office and strong communication skills are highly valued, particularly for energy-related firms like Ferrellgas. Familiarity with customer relationship management (CRM) software and negotiation techniques can provide a competitive advantage in this local market.
Daily tasks often include handling multi-channel communications, managing account updates, and addressing customer inquiries with empathy. Specialists must adeptly use conflict resolution strategies and sometimes assist with billing or emergency service requests, making adaptability a key trait in this role.
Absolutely. Starting as a Customer Service Specialist can pave the way to supervisory or managerial positions, especially if you develop skills in negotiation, data management, and cross-team collaboration. Companies like Ferrellgas value internal growth, so demonstrating strong performance opens promotion opportunities.
In Tuscaloosa, Customer Service Specialists typically earn between $32,000 and $40,000 annually, slightly below the national average due to local cost of living. However, benefits like paid time off, stock ownership, and health plans at companies like Ferrellgas can enhance total compensation.
Ferrellgas emphasizes teamwork and recognizes individual contributions, so Customer Service Specialists are encouraged to collaborate actively and engage in continuous learning. This role supports the company’s focus on growth and customer satisfaction through attentive, respectful communication.
Customer Service Specialists at Ferrellgas handle industry-specific inquiries related to propane delivery and emergency services, requiring specialized knowledge. The role blends technical support with customer care, which contrasts with more generic retail or tech-focused service positions.
Specialists often encounter situations requiring delicate negotiation, such as resolving billing disputes or scheduling delivery adjustments. Effective de-escalation and problem-solving skills are crucial to maintain customer trust while adhering to company protocols.
Tuscaloosa’s job market shows steady demand for customer service roles, especially in utilities and energy sectors. While competition exists, candidates with strong communication skills and local experience tend to stand out, particularly at reputable employers like Ferrellgas.
Commuting times in Tuscaloosa are generally manageable, contributing positively to work-life balance. Ferrellgas’s flexible scheduling and remote communication options can further reduce stress associated with travel, enhancing overall job satisfaction.