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Customer Service Specialist Part Time
Company : Ferrellgas
Location : Virginia, MN, 55792
Job Type : Part Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
In Virginia, MN, a part-time Customer Service Specialist often employs active listening and probing questions to uncover customer issues, ensuring precise account updates and timely resolutions. Mastery in polite communication across phone, chat, and email channels helps maintain strong client relationships and boosts satisfaction.
Ferrellgas encourages growth by recognizing contributions in part-time customer service roles. Employees who demonstrate strong negotiation skills and reliability can explore full-time positions or specialized roles within customer support, leveraging the experience gained in handling diverse client interactions.
Key skills include exceptional communication, organization, and proficiency in Microsoft Office tools. Also, the ability to de-escalate conflicts and handle payment processing on calls is crucial. These competencies ensure efficiency and customer trust in the propane supply sector.
Beyond competitive pay, Ferrellgas offers part-time employees benefits like a 401(k) with company match, PTO, paid training, employee stock ownership, and propane discounts, creating a supportive environment that values team contribution and work-life balance.
Yes, Ferrellgas fosters a team-oriented culture that values employee contributions, even in part-time roles. Candidates can expect a workplace where mutual respect and professional growth are prioritized, enhancing job satisfaction and performance.
In Virginia, MN, part-time customer service specialists usually earn between $14 and $18 per hour, reflecting local demand and the specialized nature of handling propane customer accounts. Pay may vary based on experience and company-specific policies.
Virginia's job market for part-time customer support is moderately competitive, with steady demand due to local industries like energy and retail. Compared to nearby metropolitan areas, candidates may find less competition but should highlight relevant experience to stand out.
Employees may need to navigate seasonal weather impacts on commute times and customer demand fluctuations. Understanding local customer needs, especially in propane services, helps reps provide timely, tailored support and manage expectations effectively.
Ferrellgas equips part-time specialists with training focused on propane service nuances and emergency protocols. This ensures reps can confidently manage urgent situations and maintain accurate account details, fostering reliability in customer interactions.
Ferrellgas emphasizes teamwork and continuous learning, with benefits like employee stock ownership and propane discounts that are uncommon elsewhere. The role also includes handling specialized tasks such as emergency scripts and soft collections, providing a more varied experience.