Premium Seating Manager | Full-Time | Mobile Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Premium Seating Manager is responsible for selling and servicing all premium seating clients at the new Mobile Arena, including luxury suites, loge boxes and club seats. The ideal teammate will be responsible for engaging local and regional companies to generate premium seating revenue. This role will also be the lead on sales, training, developing, and leading staff that will assist in the premium seating servicing and/or rental sales process. Compensation will consist of base salary plus sales commission.

This role pays an annual salary of $65,000-$75,000 and is commission eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 12, 2025.

About the Venue

Opening in early 2027 on the site of the former Mobile Civic Center, this state-of-the-art venue will bring concerts, family shows, ice hockey, and Mobile’s Mardi Gras traditions to life. With modern amenities and community-focused experiences, Mobile Arena is set to make Alabama’s Port City a Gulf Coast entertainment destination.

Responsibilities

• Work with VP of OVG Global Partnerships (South region) and the Director of Partnerships & Premium Seating to develop a strategic plan to drive revenue for the venue.
• Responsible for establishing new business relationships to achieve annual revenue goals.
• Conduct cold calls as a way of securing appointments to sell to new prospects among local and national companies.
• Assist in the creation and development of sales presentation materials
• Support and work closely with regional management and on-site local management.
• Effectively present proposals in front of individuals and large groups.
• Leverage your passion and empathy to develop a long-term business Premium between your client and the venues.
• Communicate well across all areas of the company including legal, accounting, marketing, community relations and ticket operations.
• Work closely with the Event Services, Marketing, and Partnership teams to ensure that current clients receive superior service and fulfillment of each contract.
• Training of event staff for Premium Seating functions as well as assists suite concierges/ box office staff as it relates to premium seating
• Create Premium Packages as it relates to special events, and concerts
• Responsible for reporting and tracking premium seating inventory
• Develops sales action plans and tracking inventory to ensure hitting budget goals, including new cash Premiums.
• Prospect, sell, cultivate, and maintain the corporate clients for the venues in both new and renewal business.
• Facilitate the execution of execute all aspects of servicing for premium seating clientele
• Participate in servicing premium customers through various means including direct contact, newsletters, networking gatherings, etc.
• Work and attend events, promotions, and OVG events.

Qualifications

• Bachelor degree or the equivalent training & experience.
• 3+ years of sales experience with emphasis in major league team sports, or larger market premium seating sales.
• Proven track record of developing and managing highly strategic corporate relationships; Strong prospecting, analytical, presentation and communication skills.
• Proven success in establishing and meeting challenging sales objectives in a high profile, competitive marketplace.
• Comfortable managing tight deadlines and meeting aggressive sales goals and expectations.
• Strong professional relationship skills; Ability to establish and maintain long-term strategic relationships with corporate clients, direct reports and co-workers.
• Must be a skilled negotiator with the ability to effectively represent the standards and philosophy of the department.
• Strong time management and organizational skills.
• Experience with Salesforce/KORE (CRM) is preferred
• Able to work non-traditional hours, in non-traditional settings.
• Must be highly self-motivated and adept at working both independently and as part of a team.
• Manage multiple projects simultaneously in a fast-paced environment.
• Ability to work nights, all events, weekends, events and holidays as required.

Intellectual/Social, Physical Demands and Work Environment:

• The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including but not limited to: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility/outside the facility to meet with clients/supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

• The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location and is minimal during non-event times.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.