Premium Concierge | Part-Time | Acrisure Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Premium Cincierge will provide ultimate hospitality for guests in a fast-paced, high volume environment.

This role will pay an hourly rate of $20.00-$23.00 and is tip eligible

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31, 2025.

Responsibilities

• Operate the premium wine cart/bar, showcasing a curated list of assorted wines and cocktails.
• Act as a lobby ambassador for premium-level areas, including UBS Club, Verizon Club, Kettel One, Lexus Club, Chairman Lounge, and Premium Level Suites.
• Provide fine dining level food and beverage service to guests for all events consistent with established standards of service.
• Initiate and maintain friendly and professional contact with guests ensuring that all needs are anticipated and met.
• Provide personalized concierge services to premium guests, anticipating and fulfilling their needs.
• Maintain and inventory for both food and beverage stations. 
• Maintain all event areas and front of house staging areas in a tidy and organized manner.
• Participate in both setup and cleanup of food and beverage service items. 
• Ability to work independently during slower times 
• Perform safe work by helping to provide a safe and clean work environment. 
• Have a high level of social contact. Ability to work closely with staff and deal often with patrons. 
• Ability to work a flexible schedule, including nights, weekends and select holidays. 
• Must be detail oriented to ensure that work is accurate and complete. 
• Ability to mutli-task.
• Ability to handle and move objects.
• Must have a customer-focused, positive and professional attitude. 
• Ability to read with oral and written communications skills in the English language. 
• Knowledge of basic arithmetic (addition, subtraction, multiplication and division). 
• Must be able to stand for extend periods of time. 
• Ability to bend, stretch, twist or reach out with the body, arms and/or legs.
• Must be able to lift, push, pull or carry heavy objects up to 50 lbs. and 15 lbs. often.
• Must be punctual with consistent attendance. 
• Must be able to respond to simple complaints or inquiries from customers, members of the business community, and/or regulatory agencies.

Qualifications

• High School diploma or equivalent GED strong preferred. Equivalent experience may be substituted. 
• California/Riverside County Food Handlers Card.
• RBS Certificate.
• Minimum of (3) years professional hospitality experience.
• Previous hotelier concierge experience preferred.
• Extensive knowledge of wine; W-SET certification or sommelier preferred.
• Must be at least twenty one years of age to serve/pour  alcoholic drinks. 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.