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Environmental Services / Custodial Operations Manager 1
Company : Sodexo
Location : Hazard, KY, 41701
Job Type : Full Time
Date Posted : 9 January 2026
Role Overview
Sodexo is seeking an evening Environmental Services Operations Manager 1 for Hazard ARH Regional Medical Center located in Hazard, KY. The hospital is part of the Appalachian Regional Healthcare (ARH), a not-for-profit health system, operating 14 hospitals. ARH is the largest provider of care, the single largest employer in southeastern Kentucky, and the third-largest private employer in southern West Virginia. The Operations Manager will oversee the housekeeping department operations at this 358 bed facility with a team of 20 on the evening shift (approximate hours are 2P-12A) with some weekends and holidays in a union environment reporting to the General Manager.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being
What You'll Do
- be responsible for driving client and patient satisfaction scores
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
- work with the Environment of Care Committee and Infection Prevention Director
- effectively manages the Unit Operating System
- support a diverse and inclusive workforce
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system
- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
- have experience effectively managing projects within agreed upon timelines
- are results and safety driven
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
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Frequently asked questions
Hazard, KY has a moderate demand for environmental services leadership, particularly in healthcare settings. With the presence of ARH regional medical center, competition focuses on candidates with strong healthcare custodial management experience and union environment familiarity, making specialized skills highly sought after locally.
While an associate's degree is typically required, certifications related to healthcare environmental safety, infection control, and union labor management can enhance candidacy in southeastern Kentucky. Employers value credentials that demonstrate compliance knowledge and leadership in hospital housekeeping systems.
This managerial position involves strategic oversight of evening custodial operations, staff motivation, and compliance with infection control protocols, unlike entry-level roles that focus more on daily task execution. The role demands leadership in union settings, data-driven decision making, and collaboration with healthcare committees.
Yes, this designation typically signals a foundational managerial role with opportunities to advance into director-level environmental services or broader facilities management positions, particularly in large healthcare systems like ARH, where leadership skills and operational success can lead to upward mobility.
Key skills include team leadership in unionized settings, infection prevention collaboration, operational system management, and data analysis for service quality improvements. Proficiency in driving patient satisfaction while ensuring safety standards is critical for this healthcare-focused managerial role.
Sodexo emphasizes this manager’s role in creating a clean, safe environment that directly supports patient well-being. By partnering with infection control and environment of care teams, the manager helps uphold standards that improve overall patient satisfaction and hospital reputation.
Sodexo combines comprehensive benefits with a strong focus on diversity and inclusion, career growth, and fair compensation. Their managers enjoy support through training, tuition reimbursement, and a collaborative culture that values employee input within unionized hospital environments.
In Hazard, KY, salaries for this managerial position typically range from $50,000 to $65,000 annually, depending on experience and education. Sodexo’s compensation model also factors in relevant skills and credentials, offering competitive pay aligned with regional healthcare industry standards.
Working mainly from 2 PM to midnight, including some weekends and holidays, requires adaptability but may benefit individuals who prefer afternoon/evening shifts. Local community ties and reasonable commute distances in Hazard can help balance personal and professional commitments.
Managing a unionized team demands strong negotiation skills, adherence to labor agreements, and conflict resolution capabilities. Additionally, coordinating evening shift workflows, maintaining infection control compliance, and sustaining high patient satisfaction scores are ongoing operational challenges.