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Supervisor Patient Services
Company : Catholic Health Initiatives
Location : Rancho Cordova, CA, 95670-7956
Job Type : Full Time
Salary : 36-47.25 HOUR
Date Posted : 3 January 2026
Job Summary and Responsibilities
As the Patient Services Supervisor, Contact Center, you will lead and manage all operational aspects of the contact center(s), ensuring high-quality, patient-centric care aligned with Dignity Health's values. This role involves providing strong leadership to maximize service delivery effectiveness and financial performance, while fostering a culture of 'humankindness' among staff.
Key responsibilities include: driving team results and process improvements, handling escalations from Patient Service Representatives (PSRs), and increasing staff capabilities. The supervisor will collaborate with care center and provider leadership to maintain a patient-focused environment, resolve operational and financial issues, and participate in initiatives to continually improve contact center operations.
The role also involves analyzing program goals and service delivery trends to make accurate projections for resource needs, and using performance metrics to monitor and improve census, operational, financial, and patient satisfaction outcomes. The supervisor is expected to take ownership of performance and implement actions to meet established standards.
***This is primarily a work-from-home position for California residents, with occasional onsite work required. Travel to various locations throughout the US will also be expected.
Job Requirements
Minimum Qualifications:
- Minimum of 1 year of lead or supervisory experience in a fast-paced, customer service focused contact center or equivalent experience.
- HIgh school diploma or GED
- Demonstrated ability to effectively supervise productive, engaged teams and work with providers.
- Knowledge of or ability to learn management reports.
- Knowledge of computers, systems and software, including word processing, spreadsheet, data base, clinical information systems, electronic medical records, billing systems, and other application packages.
- Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices.
Preferred Qualifications:
- Bachelors degree preferred.
- 2 years experience as supervisor or management level in a patient-focused and service/provider healthcare environment preferred.
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
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Frequently asked questions
Thriving as a Supervisor Patient Services requires strong communication, conflict resolution, and team motivation skills. Familiarity with healthcare systems and the ability to balance operational efficiency with patient-centered care are crucial for guiding patient services teams effectively.
Experienced patient services supervisors often advance into roles like patient services manager, clinical operations supervisor, or healthcare administration. Expanding expertise in healthcare management and process improvement can lead to leadership positions overseeing larger teams or multiple care centers.
Supervisors in patient services focus heavily on contact center operations, managing patient interactions, and resolving escalations. Unlike clinical supervisors, their role emphasizes service quality, financial performance, and staff development within a patient access context.
Catholic Health Initiatives emphasizes 'humankindness' and patient dignity, requiring supervisors to foster compassionate leadership. Balancing operational goals with these values demands nuanced management skills uncommon in more profit-driven healthcare settings.
This role regularly collaborates with care center and provider leadership to align patient access strategies, address operational obstacles, and enhance service delivery. The supervisor acts as a bridge ensuring clinical and administrative efforts support patient satisfaction.
In Rancho Cordova, the salary for a Supervisor Patient Services typically ranges between $65,000 and $85,000 annually, depending on experience and education. Compensation reflects the role’s blend of operational management and patient-focused leadership within California’s healthcare market.
Certifications in healthcare management, such as Certified Medical Manager (CMM), and proficiency with electronic medical records systems are highly valued locally. Demonstrated knowledge of HMO and PPO plans also enhances employability in this competitive region.
Rancho Cordova’s healthcare sector is growing, but supervisory roles remain competitive due to high demand for skilled leaders who can manage both patient experience and operational efficiency. Candidates with strong healthcare and leadership backgrounds have a distinct advantage.
While both roles focus on patient interactions, supervisors oversee teams and operational metrics, driving performance and managing escalations. Coordinators typically handle scheduling and direct patient service tasks without broader managerial responsibilities.
Yes, the role primarily offers work-from-home arrangements for California residents, balancing remote leadership with occasional on-site visits. This hybrid model supports operational needs while accommodating flexible work preferences.