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Underwriting Operations Supervisor
Company : Nautilus Insurance Company
Location : San Diego, CA, 92108
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Company Details
Preferred Employers Insurance, A Berkley Company specializes in providing workers’ compensation insurance to California business owners. The company serves three major Product/Client Segments: Small Business, Mid-Larger Businesses and Group Association Members (Programs). The company’s distribution partners (agents & brokers) number just under 400 locations throughout the state. Preferred serves thousands of policyholders and provides medical claims handling and claims management as needed to care for injured workers. The company is rated A+ Superior by industry-rating organization, AM Best & Company.
Company URL: https://www.peiwc.com
The company is an equal opportunity employer.
Responsibilities
The Underwriting Operations Supervisor is responsible for supervising the operations of the Underwriting Department and leading a dynamic team of support personnel. The Underwriting Operations Supervisor ensures seamless execution of underwriting support functions and exceptional customer service delivery. This role is pivotal in driving operational efficiency, fostering a collaborative team culture, and aligning departmental performance with strategic business goals. With direct oversight of support personnel, the Supervisor champions continuous improvement, innovation, and service excellence across all touchpoints.
Key functions include but are not limited to:
- Supervise, coach, and mentor support staff.
- Identify training needs and facilitate skill development to enhance team performance.
- Foster a high-performing, inclusive, and engaged team culture through regular check-ins, feedback, and recognition.
- Oversee daily workflows to ensure timely processing of new business, renewals, endorsements, and inquiries.
- Monitor and manage service level agreements (SLAs), ensuring responsiveness and accuracy across all channels.
- Oversee daily workflows to ensure timely processing of new business, renewals, endorsements, and inquiries.
- Assist in planning and organizing resources for handling peak volume periods.
- Implement and track key performance indicators (KPIs) tied to business objectives.
- Share insights and trends to inform strategic decisions and support continuous improvement.
- Support special projects and assignments as directed by management.
Qualifications
- Bachelor’s degree from an accredited college or university preferred
- 3+ years P&C insurance operations experience, preference towards WC Carrier experience
- Excellent communication and analytical skills
- Strong organization, time management, and multi-tasking skills
- Must be proficient with MS Office products, especially Excel
- Ability to work independently and in a collaborative team environment
- Working knowledge of NCCI and CA WCIRB basic manual rules, premium rating and standard forms preferred
- Underwriting, leadership and management/supervision experience preferred
Additional Company Details
We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include: • Base Salary Range: $65,000 – $149,000 • Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details
Sponsorship not Offered for this RoleRelated Jobs
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Frequently asked questions
An Underwriting Operations Supervisor streamlines insurance processes by overseeing underwriting support functions, ensuring timely handling of policies, renewals, and endorsements. Their leadership enhances team coordination, which directly boosts operational efficiency and customer satisfaction in a complex insurance environment like workers’ compensation.
Strong communication, strategic coaching, and the ability to foster an inclusive team culture are vital. Given San Diego’s competitive job market, supervisors who adapt quickly, mentor effectively, and manage workloads during peak insurance cycles stand out in operations roles at companies like Nautilus Insurance.
Professionals often advance towards roles such as underwriting manager or director of operations. Developing skills in claims management, regulatory compliance, and team leadership within workers’ compensation insurance can open opportunities for senior management across insurance carriers, especially in hubs like California.
At Nautilus Insurance, the Underwriting Operations Supervisor aligns team performance with strategic objectives by implementing KPIs and fostering continuous improvement. This role is designed to uphold the company’s high standards in workers’ compensation underwriting while promoting innovation and exceptional customer service.
Nautilus emphasizes a collaborative culture and operational excellence within workers’ compensation insurance, with direct involvement in coaching and mentoring. The role also focuses on managing complex workflows and SLA adherence, setting it apart from typical operations supervisors in more generalized insurance settings.
Salaries for this position range broadly from $65,000 to $149,000 annually, reflecting factors such as experience, education, and role complexity. San Diego’s market offers competitive compensation due to its insurance industry demand and cost of living, especially in specialized areas like workers’ compensation underwriting.
Familiarity with NCCI and CA WCIRB manual rules, premium rating, and standard insurance forms significantly enhances a candidate’s profile. Certifications related to property & casualty insurance operations or leadership, combined with local regulatory knowledge, are highly valued by employers in Southern California.
Yes, San Diego's insurance sector particularly values underwriting supervisors who understand workers’ compensation nuances. Experience in this niche aligns well with the region’s strong small to mid-sized business base and regulatory environment, increasing demand for specialized operational leadership.
Handling fluctuating policy volumes, maintaining SLA compliance, and ensuring team skill development during peak periods are common hurdles. Additionally, adapting to California's regulatory updates and fostering a cohesive team culture amid operational pressures are key challenges unique to this role.
San Diego's urban sprawl means candidates often seek roles with flexible scheduling or proximity to reduce commute stress. The local culture favors collaborative, inclusive workplaces, so supervisors who promote engagement and recognize team efforts tend to thrive in this insurance operations environment.