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Retail Manager 2
Company : Sodexo
Location : Chattanooga, TN, 37421
Job Type : Full Time
Date Posted : 13 January 2026
Role Overview
Lead with purpose. Serve with heart. Elevate the experience.
Sodexo is seeking a dynamic and customer-focused Retail Manager 2 to join our team at Erlanger East Hospital, a 90-bed facility located in one of Chattanooga’s most vibrant communities. Following a $50 million expansion, Erlanger East now offers striking architecture, modern amenities, and a comprehensive range of advanced medical services — including pulmonary, surgical, stroke, heart, cancer, and critical care. Known for its excellence in Women’s Health, the hospital continues to raise the bar in patient-centered care.
As Retail Manager 2, you will oversee daily operations of a small retail café, reporting directly to the General Manager. You’ll lead a team of approximately 15 employees and ensure exceptional service delivery, operational efficiency, and compliance with Sodexo standards. This role is ideal for a well-rounded manager with strong front-of-house experience, a passion for hospitality, and a commitment to patient and guest satisfaction.
What You'll Do
Manage daily operations of the retail café, including staffing, scheduling, and service delivery
Supervise and develop a team of 15 employees, fostering a culture of accountability and excellence
Ensure compliance with food safety, sanitation, and regulatory standards
Monitor inventory, ordering, and vendor relationships to maintain cost control and product quality
Collaborate with hospital leadership to align retail services with patient and visitor needs
Support Sodexo’s AYR (At Your Request) room service model and contribute to a positive dining experience
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
2+ years of experience in retail or foodservice management, preferably in healthcare or hospitality
Strong leadership and team development skills
Front-of-house management experience required
Excellent communication, organizational, and customer service skills
ServSafe® certification preferred
Ability to work flexible hours as needed
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - High School Diploma or GED or EquivalentMinimum Management Experience - 1 year
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Frequently asked questions
Managing retail operations in a healthcare environment like Erlanger East Hospital involves balancing customer service with strict hygiene and regulatory standards, catering to patients and visitors' unique needs, and collaborating closely with hospital leadership to ensure services complement the overall patient experience.
Strong team-building, clear communication, and adaptability are key. Leading a team of 15 employees in a dynamic hospital café requires fostering accountability while maintaining high hospitality standards under fluctuating daily demands.
Daily tasks include staff scheduling, monitoring inventory and vendors, ensuring food safety compliance, and overseeing service quality. The role also demands proactive problem-solving to enhance guest satisfaction within a healthcare retail environment.
Chattanooga's expanding healthcare sector, including Erlanger East Hospital, is driving increased hiring for retail managers who can combine hospitality with compliance. This growth presents competitive opportunities for candidates with retail and healthcare experience.
While ServSafe® certification is highly valued for food safety compliance, Tennessee healthcare retail managers may also benefit from training in patient service protocols and local health regulations to meet Sodexo’s standards effectively.
Sodexo emphasizes diversity, inclusion, and employee respect. This culture shapes the Retail Manager’s role by encouraging leadership that values team input, promotes fairness, and enhances the overall dining experience tailored to a healthcare environment.
This role uniquely integrates retail café management with healthcare hospitality, requiring an understanding of patient-centered service, compliance with hospital protocols, and collaboration with medical facility leadership, which differs from typical retail store management.
Retail Manager 2 salaries in Chattanooga typically range from $45,000 to $55,000 annually, influenced by experience, education, and relevant certifications. Sodexo also offers benefits like 401(k) matching and tuition reimbursement that enhance overall compensation.
Navigating food safety in a medical setting, adapting to patient dietary needs, managing a diverse team, and aligning retail operations with hospital policies are critical challenges that require specialized managerial skills and flexibility.
Sodexo offers tuition reimbursement and internal growth opportunities, encouraging Retail Managers to develop leadership skills and expand their roles within healthcare retail, fostering long-term career progression aligned with company values.