Retail Manager 3

Role Overview

Sodexo is seeking a talented and innovative Retail Manager 3 to join our team at Novant Health New Hanover Regional Medical Center located in Wilmington, NC.  Novant Health NHRMC is a 800 bed teaching facility with a retail outlet.   It’s hard not to love Wilmington when the city has just been declared “The Next Big Thing” by national media as one of the best places to live in North Carolina.

The Retail Manager will collaborate closely with the Operations Manager, Executive Chef, catering Manager, frontline supervisors, and staff to ensure exceptional service quality, operational efficiency, and client satisfaction. This hands-on leadership role requires strong team engagement and client relationship management skills.

What You'll Do

• Manage day-to-day operations of hospital cafeteria and food service

• Deliver high-quality food service including cafeteria retail, physician meals, and catering needs

• Lead and develop a team of 25 employees, ensuring high performance and engagement

• Maintain compliance with HACCP, regulatory, and Sodexo standards

• Achieve company and client financial goals and targets

• Build and maintain strong client and customer relationships

• Collaborate effectively with multiple managers and supervisors to drive operational success

• Prioritize tasks and adapt to changing demands in a fast-paced environment

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven retail leadership experience in food service operations

• Strong supervisory skills with the ability to lead and motivate teams

• Excellent communication skills, both professional and collaborative

• Ability to manage multiple priorities and work effectively under pressure

• Passionate about delivering exceptional customer service

• Experience working within healthcare or acute care food service is a plus

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations