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Pediatric Patient Service Representative
Company : Dental Care Alliance
Location : Forest Hill, MD, 21050
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Main Street Children's Dentistry and Orthodontics of Forest Hill is looking for a Patient Service Representative in Forest Hill MD, 21050. This ideal candidate is to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Pay: min$18-$20 per hour
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Forest Hill, MD has a growing demand for healthcare support roles, including Pediatric Patient Service Representatives. Competition can vary, but candidates with prior dental or medical office experience tend to stand out due to the specialized nature of pediatric dental care and patient interaction.
In Maryland, certifications like Medical Administrative Assistant or Dental Office Assistant can enhance employability. While not always mandatory, knowledge of insurance plans (HMO/PPO) and pediatric patient protocols improves chances, especially in practices focused on children’s dentistry.
Daily tasks often include greeting pediatric patients warmly, managing appointment scheduling, handling phone inquiries, processing payments, and coordinating treatment plans. This role demands both exceptional customer service skills and an understanding of pediatric patient needs.
Strong communication and multitasking abilities are crucial, alongside familiarity with healthcare insurance and scheduling software. Empathy towards young patients and their families, combined with a team-oriented mindset, helps deliver personalized care in pediatric dental settings.
Dental Care Alliance emphasizes a mission-driven, patient-centered environment with access to advanced dental technologies. Their focus on flexible scheduling and comprehensive benefits creates a supportive workplace culture distinct from many standard pediatric patient service roles.
Yes, Dental Care Alliance encourages growth by providing opportunities to learn and take on more responsibilities. Starting here can open pathways to specialized clinical roles or administrative leadership positions within pediatric dentistry.
The position offers a competitive pay range of approximately $18 to $20 per hour, which aligns with local market standards for pediatric patient service roles, factoring in the benefits such as health insurance and 401(k) options.
Handling frequent cancellations and no-shows, balancing urgent patient needs, and coordinating with multiple staff members can be challenging. Effective communication and flexibility are vital to maintain smooth operations in a pediatric-focused dental practice.
Forest Hill’s family-oriented community fosters a warm, welcoming atmosphere where personalized patient care is prioritized. This local culture encourages staff to develop strong relationships with patients, enhancing both satisfaction and retention.
This role uniquely blends administrative duties with direct patient interaction, offering a dynamic workday focused on supporting children’s oral health. It’s ideal for those seeking entry-level opportunities with growth potential in pediatric healthcare settings.