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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Silver Spring, MD
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
When patients enter our center in Silver Spring, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Details/Schedule:
- Center Location: Silver Spring, MD
- Type of Employment: Per Diem/PRN **Hours are not guaranteed**
- Hours: Hours vary based on coverage requests/needs
- Salary: Starting at $15/hour (Pending experience)
**This position will provide coverage for our centers throughout Montgomery County with occasional coverage requests in Washington, DC.
**This position is PRN/Per Diem which means that it does not offer guaranteed or consistent hours.
**This is not a full time, or remote position.
Responsibilities
We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.
In this role, typical responsibilities include the following:
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
Preferred Qualifications:
- Health Care experience
- Insurance Verification experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
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Frequently asked questions
Silver Spring offers a slightly lower cost of living than Washington, DC, which can affect salary expectations for front office medical jobs. While both areas have competitive healthcare markets, Silver Spring centers like Select Medical emphasize adaptable, patient-focused service, often with more flexible per diem scheduling compared to DC’s often full-time positions.
In Silver Spring clinics, specialists manage greeting patients, scheduling appointments, verifying insurance, and handling co-pays efficiently. The role demands excellent communication skills for liaising with insurance companies and attorneys, ensuring a smooth, patient-centric experience from arrival to checkout.
While a high school diploma suffices, certifications like Medical Administrative Assistant or Insurance Verification credentials are valued locally. These demonstrate specialized knowledge, enhancing chances for roles at centers like Select Medical that prioritize precision in insurance authorizations and patient service.
Select Medical uniquely focuses on flexible, per diem roles that cover multiple centers in Montgomery County, including Silver Spring. This model requires adaptability and strong multitasking skills, with an emphasis on creating exceptional patient experiences right from the front desk.
This position is per diem/prn, meaning hours vary and are not guaranteed. Candidates should be comfortable with fluctuating schedules based on coverage requests, offering flexibility for those seeking non-traditional hours in medical front office jobs within the Maryland area.
The job requires consistent walking, standing, bending, and reaching, alongside manual dexterity for typing and 10-key input. Staff must also safely lift up to 25 pounds and carry office supplies, ensuring efficient front desk operations without compromising physical health.
Starting pay at Select Medical begins at $15/hour, depending on experience. Given the per diem nature and regional market rates for medical front office positions, hourly wages may vary but generally align with entry-level healthcare administrative roles in Montgomery County.
Emphasize adaptability, strong communication, attention to detail, and teamwork. Experience with insurance verification and patient interactions in medical front desk settings enhances your profile, matching Select Medical’s focus on patient advocacy and administrative precision.
This role serves as a foundational step into healthcare administration, offering exposure to insurance processes, patient coordination, and multi-stakeholder communication. Skills gained can lead to advanced clinical service specialist or administrative leadership positions within medical front office careers.
Patient experience shapes every task—from warm greetings and clear appointment explanations to efficient co-pay handling. Specialists act as advocates, ensuring patients feel informed and comfortable, directly impacting satisfaction levels before they even see a provider.