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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Odenton, MD, 21113-1233
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
Position: Medical Front Office - Patient Service Specialist
Location: Odenton MD
Type of Employment: Full-time
Schedule: Weekdays (hours vary)
Compensation: $18.00-$19.00/hr (pending experience)
When patients enter our outpatient physical therapy center in Odenton, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
- 1 Year of Scheduling Experience
- Customer Service Experience
Preferred:
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
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Frequently asked questions
In Odenton, MD, credentials like Certified Medical Administrative Assistant (CMAA) or HIPAA certifications can enhance your profile. Local clinics and outpatient centers value these certifications as they demonstrate familiarity with healthcare regulations and patient data privacy essential for medical front office specialists.
Odenton's healthcare sector is growing steadily, with moderate competition for front office medical positions. Candidates with scheduling experience and strong customer service skills tend to stand out, especially in outpatient therapy centers like Select Medical, making targeted skill development advantageous.
Unlike general receptionists, this role involves coordinating insurance authorizations, managing co-pay collections, and liaising with attorneys or insurance firms. These responsibilities require a mix of administrative precision and patient communication, crucial for maintaining smooth clinical operations.
Yes, starting as a patient service specialist offers exposure to clinical workflows and payer interactions, providing a strong foundation for roles like medical office manager or clinical service coordinator. Select Medical’s mentorship programs further support career growth in healthcare administration.
Key skills include appointment scheduling proficiency, insurance verification knowledge, and exceptional interpersonal abilities. Being adept with multi-party communications and handling patient inquiries efficiently elevates your performance in fast-paced outpatient settings.
Select Medical emphasizes employee wellness with benefits like comprehensive medical coverage, PTO for work-life balance, and 401(k) matching. Their structured orientation and mentorship foster a supportive environment helping specialists transition smoothly into their roles.
Their specialists act as the initial patient touchpoint, ensuring seamless check-ins, clear communication about visits, and efficient appointment scheduling. This personalized approach reduces wait times and enhances patient comfort from arrival to checkout.
While a high school diploma or GED is the minimum, candidates with at least one year of scheduling and customer service experience are preferred. Demonstrating familiarity with insurance processes and patient coordination improves your hiring prospects.
Hourly pay typically falls between $18.00 and $19.00, depending on experience. This aligns with local outpatient therapy centers where patient coordination and administrative tasks are critical, reflecting competitive compensation for the role.
Given Odenton’s diverse community, skills in translation or bilingual communication can be a significant advantage. Select Medical regularly interacts with translation services, so having language skills helps improve patient engagement and care coordination.