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Housekeeping Supervisor
Company : Highgate
Location : New Orleans, LA, 70130
Job Type : Full Time / Part Time
Date Posted : 12 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
La Quinta New Orleans Downtown
301 West Camp StreetNew Orleans, LA 70130Overview
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
Responsibilities
- Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
- Maintain key control.
- Handle items for "Lost and Found" according to the standards.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
- Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
- Assist with training of Housekeeping staff.
- May be required to clean rooms as business needs dictate.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent required. College course work in related field helpful.
- At least two to three years of progressive experience in a hotel or related field preferred.
- Previous supervisory responsibility preferred.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Hourly wage from $17-$18
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Frequently asked questions
In New Orleans, a Housekeeping Supervisor often manages unique cultural hospitality demands, including high guest turnover during festivals. This role requires adapting cleaning schedules and staff coordination to meet local event-driven occupancy, differing from more steady-paced markets.
While formal certifications aren't mandatory, New Orleans hospitality employers value training in sanitation standards and guest service excellence, reflecting the city's vibrant tourism industry. Supervisors with knowledge of local health codes and guest relations tend to have an edge.
Effective communication coupled with the ability to motivate housekeeping personnel stands out. Supervisors must balance team oversight with swift problem-solving, ensuring cleanliness standards align with guest satisfaction, especially in fast-paced hotel environments.
A Housekeeping Supervisor not only oversees daily tasks but also assumes managerial duties in the absence of senior staff, requiring advanced organizational skills, leadership in training, and decision-making capabilities that surpass those of assistants or coordinators.
Progression often leads toward roles like Housekeeping Manager or Director of Housekeeping, especially in larger hotel chains. Gaining expertise in operational management and revenue impact can open pathways to executive housekeeping management.
Highgate’s extensive hotel portfolio and innovative management tools enable supervisors to leverage cutting-edge revenue and operational insights, providing a dynamic environment for career growth and enhanced operational efficiency.
At Highgate, supervisors experience a blend of traditional hospitality duties with modern digital management tools, requiring adaptability to diverse hotel brands and guest expectations in a culturally rich market like New Orleans.
Housekeeping Supervisors at Highgate in New Orleans typically earn between $17 and $18 per hour, reflecting competitive wages aligned with local hospitality industry standards.
New Orleans has a robust hospitality sector, resulting in moderate competition for supervisory roles. Candidates demonstrating leadership experience and local hospitality knowledge tend to be favored.
Seasonal tourism fluctuations in New Orleans can cause staffing gaps, requiring supervisors to be proactive in scheduling and cross-training personnel to maintain consistent housekeeping quality.