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Housekeeping Supervisor
Company : Highgate
Location : Exton, PA, 19341
Job Type : Full Time / Part Time
Date Posted : 12 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Exton
10 North Pottstown PikeExton, PA 19341Overview
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
Responsibilities
- Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
- Maintain key control.
- Handle items for "Lost and Found" according to the standards.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
- Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
- Assist with training of Housekeeping staff.
- May be required to clean rooms as business needs dictate.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent required. College course work in related field helpful.
- At least two to three years of progressive experience in a hotel or related field preferred.
- Previous supervisory responsibility preferred.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
A Housekeeping Supervisor typically exhibits strong organizational skills, the ability to manage teams effectively, and keen attention to detail. Unlike entry-level housekeeping personnel, this role demands supervision experience to maintain high cleanliness standards and ensure smooth daily operations within hotel environments like those in Exton, PA.
Starting as a Housekeeping Supervisor can lead to advancing into roles such as Assistant Housekeeping Manager or Director of Housekeeping. Gaining experience in leadership and operational management within hotel chains like Highgate often opens doors to executive housekeeping management positions or broader hotel management careers.
By overseeing room inspections, coordinating staff assignments, and ensuring cleanliness standards, Housekeeping Supervisors directly influence the guest experience. Their role in promptly addressing maintenance needs and managing 'lost and found' items contributes to maintaining the quality and comfort guests expect.
While formal certifications aren't always mandatory in Exton, PA, hospitality employers often value candidates with hospitality management coursework or supervisory training. Certifications in cleaning protocols or safety standards can enhance a candidate’s competitiveness in the region’s hotel industry.
Exton's hospitality sector, including hotels like Residence Inn, has shown steady demand for skilled Housekeeping Supervisors, driven by tourism and business travel. Compared to larger metro areas, competition is moderate, making it a promising market for qualified supervisory candidates.
Highgate offers hourly compensation for Housekeeping Supervisors in Exton, PA, generally ranging between $15 and $20 depending on experience. This aligns with regional hospitality wage standards, reflecting both supervisory duties and the company's commitment to competitive pay.
Highgate fosters professional growth by providing training opportunities and exposure to innovative hospitality management practices. Housekeeping Supervisors benefit from mentorship by seasoned leaders and access to a network spanning 400+ hotels, facilitating advancement within the company’s diverse portfolio.
Highgate places emphasis on digital acumen and revenue management tools, integrating technology to optimize housekeeping operations. This contrasts with some competitors by combining traditional supervisory tasks with strategic insights, enhancing both guest satisfaction and operational efficiency.
Hospital housekeeping supervisors often require knowledge of infection control and healthcare sanitation standards, whereas hotel supervisors focus more on guest room presentation and hospitality service. Both roles demand leadership skills, but the healthcare setting prioritizes compliance with medical protocols.
During peak times, Housekeeping Supervisors intensify coordination efforts, ensuring rapid room turnovers and maintaining quality despite increased workloads. They also manage staff schedules strategically to meet demand without compromising cleanliness or guest experience.