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Housekeeping Supervisor
Company : Highgate
Location : Scarborough, ME, 04074
Job Type : Full Time / Part Time
Date Posted : 12 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Portland/Scarborough
800 Roundwood DrScarborough, ME 04074Overview
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections.
Responsibilities
- Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
- Maintain key control.
- Handle items for "Lost and Found" according to the standards.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
- Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
- Assist with training of Housekeeping staff.
- May be required to clean rooms as business needs dictate.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent required. College course work in related field helpful.
- At least one year of progressive experience in a hotel or related field preferred.
- Previous supervisory responsibility preferred.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Kennebunk, ME
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Frequently asked questions
In Scarborough, ME, Housekeeping Supervisors often handle more hands-on duties due to smaller team sizes and tighter-knit hospitality communities. Unlike larger urban centers, supervisors here balance administrative tasks with direct floor involvement, enhancing close oversight and personalized guest satisfaction in local hotels like Highgate’s Residence Inn.
Scarborough's hospitality sector is rebounding with increasing tourism, which heightens the need for experienced housekeeping supervisors. Seasonal fluctuations and a focus on boutique and lifestyle hotels mean supervisors must adapt to diverse room standards and efficient team management, reflecting broader regional hiring surges.
Supervisors typically demonstrate leadership through daily staff inspections, training, and direct problem-solving, whereas coordinators focus more on scheduling and logistics. Supervisors require stronger decision-making skills and accountability for guest satisfaction, making their role pivotal in maintaining hotel hygiene and operational excellence.
Advancing often involves gaining supervisory experience, mastering staff training, and understanding hotel operations management. Candidates with hospitality-related coursework or certifications in facility management can accelerate upward mobility toward Assistant Manager or Director of Housekeeping roles.
Highgate integrates digital tools to track room status and maintenance requests, allowing supervisors to monitor out-of-order rooms and coordinate repairs efficiently. Such technology supports real-time communication with front office and engineering teams, optimizing workflow and guest service quality.
Highgate’s emphasis on innovation and bespoke lifestyle brands encourages supervisors to uphold high cleanliness standards while fostering team development. The role extends beyond routine tasks, involving proactive problem resolution and alignment with the company’s forward-thinking hospitality strategy.
Housekeeping Supervisors in Scarborough typically earn around $15 to $18 per hour, reflecting the area's cost of living and hospitality market. Nationally, wages vary, but this range is competitive regionally, especially within mid-sized markets and for roles involving supervisory duties.
Supervisors must juggle ensuring thorough room inspections, maintaining supply logistics, and addressing guest requests promptly. They often resolve last-minute staffing gaps or maintenance issues, requiring flexibility and strong communication to sustain high satisfaction levels in a dynamic hotel environment.
While prior supervisory experience is preferred, candidates with progressive housekeeping experience and strong communication skills may be considered. Highgate values potential for leadership growth, so demonstrating reliability and guest service aptitude can be advantageous.
The supervisor maintains constant communication with front desk and engineering teams through pagers or radios, coordinating room readiness and maintenance. By bridging housekeeping with guest services, they ensure timely room availability and swift resolution of issues, directly influencing positive guest feedback.