Risevoic
Customer Support Specialist
Company : Ferrellgas
Location : Birmingham, AL, 35215
Job Type : Part Time
Date Posted : 24 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Birmingham's growing energy sector means Customer Support Specialists often handle propane-related inquiries, which is less common elsewhere. Local customer expectations also emphasize quick, courteous communication, reflecting the region’s community-oriented culture, impacting daily interactions and service standards.
Birmingham experiences steady demand for customer service roles, especially within energy and utility sectors like Ferrellgas. Job seekers in this area often find opportunities due to expanding regional infrastructure and customer care needs linked to propane delivery services.
Mastering effective communication, negotiation, and problem-solving is key. Given frequent interactions via phone, chat, and email, proficiency in multitasking and data entry supports smooth account management and enhances customer satisfaction.
Yes, progression often leads to roles like Customer Support Manager or Specialist with a focus on customer loyalty and technical support. Developing negotiation and team collaboration skills can open doors to supervisory and specialized customer relations positions.
Daily tasks include managing inbound/outbound communications, resolving service issues, scheduling deliveries, and maintaining accurate customer data. Specialists also apply de-escalation techniques and support account setups, ensuring smooth customer experiences.
Ferrellgas emphasizes teamwork and growth, so specialists are expected to foster positive relationships internally and externally. The company’s commitment to employee value reflects in comprehensive training and benefits, encouraging specialists to contribute meaningfully.
Employees at Ferrellgas enjoy perks like a 401(k) with company matching, paid time off, employee stock ownership, and propane discounts—benefits that enhance financial security and personal well-being beyond standard customer service roles.
Typical earnings for this role in Birmingham hover between $30,000 and $38,000 annually, depending on experience. This range aligns with regional standards for part-time customer service roles within energy service companies.
Prior experience is valuable as it sharpens negotiation and communication skills essential for managing diverse customer interactions. Ferrellgas seeks candidates who can professionally handle inquiries and foster long-term client relationships.
Ferrellgas invests in paid training and encourages continuous learning, allowing specialists to build skills and potentially move into specialized or managerial roles. The team-oriented culture also promotes mentorship and internal mobility.