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Patient Service Specialist
Company : Select Medical
Location : Gilbert, AZ, 85297
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Patient Service Speicalist
Gilbert, Arizona
Position requires great customer service at the front desk as well as ability to verify insurances, handle prospective and current patient phone calls, collect copays, and communicate in a team environment.
Location: 3507 South Mercy Road Sutie 105 Gilbert, AZ 85297
Position Type: Full Time
Schedule: Monday-Friday
Compensation: $18.00 - $20.00/hour - based on experience
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
- 1 Year of Front Desk Experience
- Insurance Verification Experience
Preferred Qualifications:
- 1 Year of Medical Office Experience
- Health Care Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
In Gilbert, AZ, Patient Service Specialists often handle insurance verification by liaising directly with insurance companies and using dedicated software tools. This ensures that patient coverage is correctly assessed before appointments, reducing billing errors and streamlining the check-in process at outpatient centers like Select Medical.
While a high school diploma and front desk experience are foundational, certifications like Certified Patient Service Specialist or specialized medical office training are highly regarded in Gilbert, AZ. These credentials enhance credibility and can improve job prospects within local healthcare providers.
Patient Service Specialists focus more on administrative tasks such as scheduling, insurance verification, and patient communication, whereas Patient Care Specialists often provide direct clinical support. Understanding this distinction helps candidates tailor their skills to fit the operational demands of outpatient physical therapy centers.
Gilbert's growing healthcare sector has increased demand for Patient Service Specialists, making competition moderately high but balanced by steady job openings. Compared to larger metro areas like Phoenix, Gilbert offers a favorable mix of opportunity and manageable applicant volume.
Select Medical emphasizes mentorship and orientation programs tailored to newcomers, alongside comprehensive benefits like medical, dental, and company-matching 401(k) plans. This approach fosters a supportive environment that many other local healthcare employers may not fully offer.
At Select Medical, Patient Service Specialists regularly engage in greeting patients, scheduling appointments, and handling sensitive insurance discussions. These interactions set the tone for patient experience, making the role pivotal to smooth outpatient care delivery.
In Gilbert, Patient Service Specialists typically earn between $18.00 and $20.00 per hour. Candidates with more extensive medical office or insurance verification experience tend to command wages at the higher end of this spectrum, reflecting their added value.
The position balances both administrative responsibilities—such as insurance authorization and copay collection—with patient-facing roles like greeting and appointment scheduling. This hybrid nature requires strong multitasking skills and effective communication.
Challenges include managing timely insurance approvals, accurate data entry, and clear communication across diverse parties. Specialists must navigate these complexities efficiently to avoid appointment delays and ensure patient satisfaction.
Given Gilbert's suburban layout, commuting times can vary but are generally manageable during regular business hours. The Monday-Friday schedule supports predictable routines, aiding in maintaining a healthy work-life balance for Patient Service Specialists.