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Medical Receptionist Glendale
Company : Catholic Health Initiatives
Location : Glendale, AZ, 85307
Job Type : Full Time
Salary : 18-20.03 HOUR
Date Posted : 14 January 2026
Job Summary and Responsibilities
The Medical Receptionist is the first point of service for our patients coming into the practice and is responsible for greeting, registering and scheduling patient appointments. Responsible for verifying insurance eligibility and benefits. Collects co-payments and obtains routine financial information from various sources to obtain payment plan arrangements and Medicare coverage. He/she also answers the phone and acts as a primary source of information to patients in the waiting area. Obtains complex financial information regarding patients from various sources to obtain payment plan agreements, charity care, Medicare coverage, alternative financing and verifies coverage. May obtain prior authorizations for office visits and/or testing. May enter charge entry data as required. Other duties as assigned.
- Performs various clerical duties to include: Maintain departmental deposit logs, prepare routine schedules and reports, utilize analytical skills necessary to maintain provider schedules
- Ensures positive customer service atmosphere and interactions in reception areas
- Answers the telephone in a pleasant and helpful manner
- Coordinate patient movement, reports problems or irregularities
- Working knowledge of multi-line phones
- Working knowledge of computers, fax/copy machines
PREFERRED
- High School Graduate or GED
- Previous medical office and/or insurance experience
Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 400 providers and 1200 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles. DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised. Look for us on Facebook and follow us on Twitter. For the health of our community ... we are proud to announce that we are a tobacco-free campus
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Frequently asked questions
Glendale's healthcare sector shows steady growth, with moderate competition for medical receptionist roles. Candidates with prior medical office experience or insurance knowledge often have an edge, especially in reputable groups like Catholic Health Initiatives. Local demand ensures consistent openings but standing out with customer service skills helps secure interviews.
While a high school diploma or GED is typically sufficient, Glendale employers often value certifications like Medical Administrative Assistant (MAA) or familiarity with medical billing software. Such credentials enhance your profile, especially when applying within established systems like Catholic Health Initiatives, and can improve job prospects.
Key skills include proficiency in multi-line phone systems, insurance verification, appointment scheduling, and handling patient inquiries with empathy. Familiarity with electronic health records and basic financial arrangements, such as co-pay collection, are also critical for excelling in medical receptionist roles within Glendale’s healthcare settings.
Absolutely. Starting as a medical receptionist in Glendale can lead to roles like medical office manager, billing specialist, or even clinical positions with additional training. The experience gained in patient interaction, administrative duties, and insurance processes provides a strong foundation for upward mobility within healthcare organizations.
Catholic Health Initiatives fosters a respectful and inclusive atmosphere, emphasizing humankindness and dignity. They offer on-the-job training focused on patient interaction, insurance verification, and office systems, ensuring receptionists are equipped to handle diverse responsibilities efficiently while supporting community health.
This role stands out by integrating patient-first values rooted in dignity health’s mission with access to advanced hospital facilities. Receptionists benefit from collaborative environments, diverse specialty clinics, and opportunities to support underserved populations, making it more than just a typical front desk job in Glendale.
Medical Receptionists in Glendale generally earn between $32,000 and $40,000 annually, depending on experience and certifications. Positions at established providers like Catholic Health Initiatives might offer competitive wages along with benefits, reflecting the region’s cost of living and healthcare sector standards.
The role balances scheduling, insurance verification, and payment processing with welcoming patients and managing inquiries. Receptionists act as crucial communication hubs, coordinating patient movement and ensuring smooth office operations, which is vital in busy Glendale clinics linked with Catholic Health Initiatives.
Glendale’s healthcare workplaces often emphasize community engagement and diversity, reflecting its demographic. Receptionists here might encounter a broader patient mix and collaborative team settings. This culture can contrast with larger metro areas like Phoenix, where the pace is faster and facilities more extensive.
Navigating complex insurance policies, securing prior authorizations, and arranging payment plans require attention to detail and clear communication. Receptionists must stay updated on Medicare rules and charity care options, balancing administrative accuracy with compassionate patient support in Glendale’s diverse healthcare environment.