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Medical Receptionist
Company : Catholic Health Initiatives
Location : Phoenix, AZ, 85013
Job Type : Full Time
Salary : 18-20.03 HOUR
Date Posted : 6 January 2026
Job Summary and Responsibilities
The Medical Receptionist is the first point of service for our patients coming into the practice and is responsible for greeting, registering and scheduling patient appointments. Responsible for verifying insurance eligibility and benefits. Collects co-payments and obtains routine financial information from various sources to obtain payment plan arrangements and Medicare coverage. He/she also answers the phone and acts as a primary source of information to patients in the waiting area. Obtains complex financial information regarding patients from various sources to obtain payment plan agreements, charity care, Medicare coverage, alternative financing and verifies coverage. May obtain prior authorizations for office visits and/or testing. May enter charge entry data as required. Other duties as assigned.
- Performs various clerical duties to include: Maintain departmental deposit logs, prepare routine schedules andreports, utilize analytical skills necessary to maintain provider schedules
- Ensures positive customer service atmosphere and interactions in reception areas
- Answers the telephone in a pleasant and helpful manner
- Coordinate patient movement, reports problems or irregularities
MINIMUM
Basic computer skills required
PREFERRED
High School Diploma or GED
Previous medical office and/or insurance experience
Bi-lingual skills
Where You'll WorkHello humankindness Located conveniently in the heart of Phoenix, Arizona,St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved. We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s. U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital. St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies. Look for us on Facebookand follow us on Twitter. For the health of our community ... we are proud to be a tobacco-free campus.
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Frequently asked questions
In Phoenix, credentials like Certified Medical Administrative Assistant (CMAA) or familiarity with healthcare software can boost a Medical Receptionist's appeal. Local employers value knowledge of insurance verification and Medicare processes, aligning with regional healthcare standards and patient demographics.
Phoenix's traffic patterns and urban sprawl can affect commute times, especially during peak hours. Working at Catholic Health Initiatives, located near St. Joseph’s Hospital, means considering routes that avoid congestion to maintain punctuality and reduce daily stress.
Beyond welcoming patients, a Medical Receptionist manages appointment scheduling, insurance verification, and co-payment collection. Effective communication skills are essential for coordinating patient flow and addressing inquiries both in person and over the phone.
Phoenix's expanding medical facilities generate steady demand for Medical Receptionists, yet competition varies by experience and bilingual capabilities. Fluency in Spanish often gives candidates an edge in serving the region’s diverse population.
Medical Receptionists in Phoenix typically earn between $31,000 and $38,000 annually. Factors influencing pay include prior medical office experience, bilingual skills, and familiarity with insurance procedures, particularly in reputable institutions like Catholic Health Initiatives.
Catholic Health Initiatives often employs electronic health record (EHR) systems tailored for efficient patient registration and scheduling. Familiarity with such software enhances a Medical Receptionist's efficiency in handling appointments and insurance verification.
Catholic Health Initiatives emphasizes compassionate service aligned with its humankindness mission, fostering a supportive environment. The role may involve coordinating with specialized centers like the Barrow Neurological Institute, offering unique exposure compared to other local hospitals.
In a doctor’s office, Medical Receptionists often handle more direct patient communication and detailed appointment management, while hospital roles might demand broader coordination with multiple departments. Attention to insurance details and patient confidentiality is crucial in both.
Starting as a Medical Receptionist opens doors to roles like Medical Office Manager, Billing Specialist, or Patient Care Coordinator. Gaining experience in insurance processing and healthcare regulations in Phoenix's diverse medical centers supports upward mobility.
Absolutely. Due to Phoenix's significant Spanish-speaking population, bilingual Medical Receptionists are highly sought after. Their ability to communicate effectively with a broader patient base enhances patient satisfaction and operational efficiency.