Supervisor Referrals and Image Processing

The Imaging Referrals Supervisor will assist in gathering and analyzing the volume of referrals to ensure staffing, workload, and process flows are achieved and balanced within the department. The Supervisor will assist in reporting the referral performance on a monthly basis and analyze patterns. Will be responsible for communicating the patient access team performance to the Executive Director, manager and physician leaders on a regular basis. This will also include auditing tasks completed to ensure timeliness of patient communication, access to care and urgency of service needs. The Supervisor will assist in the day to day operations of the patient access center in directing workflows and staffing needs. The Supervisor will assist in re-designing workflows to ensure the structure of the department is solid for the expansion of additional medical services. This position will have the Imaging Office Supervisor and all patient access staff reporting to him/her. The Supervisor will report directly to the Operations Manager and will have authority to oversee the department in the absence of the Operations Manager. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.

Minimum Qualifications:

• Bachelors in healthcare, business, or related subject or equivalent work experience

• Three years of lead or supervisory experience in healthcare with out-patient experience.

• Strong analytical skills required.

Preferred Qualifications:

• Previous management experience in a busy imaging center environment

• Strong leadership and management skills to provide planning, coordination and direction to departmental staff, and to propose innovative solutions to management problems
• Ability to exercise authority and direct and motivate others.
• Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues of staffing, scheduling and task allocation.
• Ability to be flexible to maintain continuity of programs while considering individual staff needs and goals.
• Ability to work effectively and independently under pressure with a minimum of direction.
• Ability to understand and implement the requirements of providing patient care within a highly regulated and constantly changing environment.
• Ability to understand health care issues within a broad perspective, and to apply these issues to the clinical setting.
• Ability to develop efficient processes and to build a strong team core
• Demonstrated ability to work with physicians
• Knowledge of business and management principles, in organizational development, seamless access for patients, and ability to apply these principles to a centralized patient access department.
• Knowledge of or ability to learn and develop management reports showing centers performance against established goals and benchmarks.
• Excellent interpersonal and communication skills.
• Ability to express ideas assertively, clearly and concisely both orally and in writing.
• Ability to exercise tact and diplomacy in dealing with others to secure necessary information and cooperation from a variety of people.
• Knowledge of personal and/or mainframe computers and software tools, including word processing, spreadsheet, data base, clinical information systems, electronic medical records, billing systems, and other application packages.
• Knowledge of imaging exams, pertinent CPT and ICD-9 codes.

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Advanced Imaging, a service of Dignity Health Medical Foundation, provides cutting-edge diagnostic imaging services at 23 locations across Redding, Santa Cruz, Sacramento, Woodland. Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients. The locations perform more than 175,000 exams annually with the goal of providing top quality imaging, compassionate care, and timely service with a smile.

One Community. One Mission. One California