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Telehealth Certified Medical Assistant (On-site)
Company : Shriners Children's Florida
Location : Portland, OR, 97239
Job Type : Full Time
Date Posted : 14 January 2026
Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.
Job Overview
Under the operational direction of the Corporate Director of Telehealth and clinical supervision of the on-site Telehealth physician, the candidate will work collaboratively with corporate Telehealth and local Hospital team members, to ensure a seamless Telehealth clinic work-flow. The Telehealth Certified Medical Assistant (CMA) will serve as a local point of contact at the SHC Hospital, be responsible for the local site Telehealth operations and act as the local link between the SHC Hospital, affiliate site, and the Corporate Telehealth department. The CMA will assist the Corporate Director of Telehealth and Regional Telehealth Coordinator in identifying potential telehealth patients, and ensure policies and procedures are followed at the local SHC Hospital. Telehealth responsibilities will remain the priority of this position, but general clinic duties may be assigned during availability. Portland Shriners is looking for a full time Telehealth Certified Medical Assistant to join the team!
*This position is on-site*
Responsibilities
- Coordinates local Telehealth activities, projects, and assigned tasks as directed by the Corporate Director of Telehealth, Regional Telehealth Coordinator, and Hospital leadership
- Will assist in Telehealth patient registration, scheduling, data tracking and reporting
- Prepares the consult room and Telehealth equipment prior to the scheduled Telehealth consult
- Stands by during the Telehealth consult to provide technical and/or operational assistance for the SHC Provider when necessary
- Answers patient, family and physician questions appropriately and within his/her scope of practice
- Maintains a comprehensive understanding of Telehealth technologies and department procedures
- Welcomes patients and families, in person or on the telephone
- Assists with verification of patient information, taking of vital signs and other assigned tasks
Note: This is not an all-inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.
Qualifications
Required
- American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA)
- Registered Medical Assistant (American Medical Technologists) or Certified Clinical Medical Assistant (National Healthcare Association)
- 1 year Healthcare setting
Preferred
- High School Diploma/GED
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Frequently asked questions
In Portland's healthcare landscape, telehealth CMAs blend clinical skills with technical support, assisting virtual consultations alongside onsite duties. This dual focus means handling telemedicine equipment and patient interaction simultaneously, differentiating it from conventional in-person medical assistant roles.
Oregon employers value certifications like AAMA or CCMA, but familiarity with telehealth-specific protocols and technologies also boosts candidacy. State-specific medical assistant certification combined with telemedicine training can significantly improve job prospects for telehealth CMA roles.
On-site telehealth CMAs at Shriners Children's Portland must juggle patient care with managing telehealth equipment in a pediatric specialty setting. Navigating both technical issues and sensitive family communications requires adaptability not common in standard clinic environments.
Portland's growing telemedicine scene has increased demand for telehealth CMAs but also intensified competition. Candidates with a blend of clinical certification and telehealth operational experience stand out, reflecting the city's emphasis on integrated virtual-in-person healthcare roles.
Telehealth CMAs in Portland typically earn between $42,000 and $52,000 annually, reflecting the region's healthcare demand and cost of living. Specialized telehealth skills, especially in pediatric care settings like Shriners Children's, can push compensation toward the higher end.
Shriners Children’s Florida emphasizes a learning culture with innovative pediatric care, meaning telehealth CMAs there often engage in multidisciplinary collaboration and continuous professional development, unlike the more routine roles found in general medical settings.
Daily tasks include setting up telehealth consult rooms, assisting providers during virtual visits, managing patient data, and handling general clinic duties. The role demands flexibility to support both telemedicine technology and direct patient care within a pediatric specialty environment.
Shriners Children’s uses telehealth CMAs as vital links between on-site clinics and the corporate telehealth team, ensuring smooth virtual consultations and patient interactions. Their role bridges technology and compassionate pediatric care, aligning with the organization’s commitment to innovation and family-centered service.
Applicants need certification from recognized bodies like AAMA or CCMA and at least one year of healthcare experience. For Portland’s telehealth-specific roles, knowledge of virtual care technologies combined with pediatric care familiarity is highly advantageous.
While telehealth roles often imply remote work, this position at Shriners Children's Portland requires on-site attendance to operate equipment and support providers directly during virtual patient visits, ensuring high-quality pediatric telemedicine services.