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Patient Registrar-Honolulu
Company : Shriners Children's Florida
Location : Honolulu, HI, 96826
Job Type : Full Time
Date Posted : 5 January 2026
Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.
Join our Shriners Children's Hawaii 'Ohana! We are proud of providing the highest quality care to Hawaii's Keiki for almost 100 years. Shriners Children's Hawaii treats children with neuromusculoskeletal conditions throughout the Pacific Basin regardless of the family's ability to pay. Become a part of our specialized care staff and help us transform lives together.
Job Overview
Shriners Children's Patient Registrar is the first person to interact with a patient and family. This person represents Shriner's integral customer service values by performing intake, scheduling, and coordinating duties as it relates to a patient's care. This person will also support any additional coordination of care from the various departments within Shriners Hospital to support the wraparound care that we provide for each of our patients. Confidentiality of patient records is required at all times.
This position is full-time, non-exempt and benefits eligible. The pay range for this position is $18.54 - $27.81/hour. Compensation is determined based on years of experience and departmental equity.
Responsibilities
- Confirm patient insurance verification and eligibility
- Monitor patient appointments and information
- Maintain patient rights by educating patients
- Responding to patient and patient family complaints
- Assemble patient medical record forms and prepare patient identification
- Maintain patient flow and update waiting patients
- Cancel appointments for patients and documents accordingly in patient electronic medical record (EMR)
- Obtain patient information from both new and established patients
Qualifications
- High School Diploma
- Minimum two (2) years clerical experince
- Experience using MS Office Suite
- Familiarity with medical and insurance terminology and local community resources
- Must be able to use standard office equipment (phone, computer, copy machine, etc.)
- Excellent interpersonal skills and telephone etiquette to interact with fellow staff members, patients, families, agencies and visitors. Must be able to communicate effectively with diverse groups of individuals.
- Strong verbal and writing skills.
- Attention to detail and data entry.
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Frequently asked questions
Honolulu’s healthcare sector sees steady demand for Patient Registrars, with Shriners Children's Florida attracting candidates interested in pediatric specialty care. Competition is moderate due to the organization's reputation and comprehensive benefits, making it appealing for those with clerical and patient coordination experience.
Familiarity with medical insurance terminology and proficiency in MS Office are highly valued in Hawaii's healthcare roles. While formal certifications aren't mandatory, experience with electronic medical records (EMR) and local healthcare resources can significantly boost your application for Patient Registrar roles.
Beyond standard patient intake, Patient Registrars at Shriners Children's coordinate multi-departmental care, educate families about patient rights, and manage sensitive pediatric records with confidentiality—reflecting the hospital’s commitment to wraparound care for children with neuromusculoskeletal conditions.
Absolutely, the role involves connecting patients and families to local community services across the Pacific basin. This engagement enriches patient support and aligns with Shriners Children's mission to serve Hawaii's keiki regardless of financial status.
Hourly pay ranges from $18.54 to $27.81 depending on experience and department equity. This competitive salary reflects Honolulu’s healthcare market trends and the specialized nature of pediatric patient registration at Shriners Children's.
Shriners Children's emphasizes pediatric specialty care and multi-disciplinary coordination, requiring registrars to handle complex scheduling and patient education beyond typical intake. This role demands a compassionate approach tailored to children's unique healthcare needs in Honolulu.
The culture promotes integrity, resilience, and teamwork, encouraging Patient Registrars to uphold strict confidentiality while fostering compassionate communication. Employees benefit from a supportive 'ohana' atmosphere, enriching their interaction with keiki and families.
Managing appointments involves balancing high patient volumes with diverse family needs, often requiring adaptability to last-minute changes. Navigating Hawaii’s unique cultural context and resource availability adds complexity to maintaining smooth patient flow.
Honolulu’s traffic patterns and island geography can affect commute times, influencing shift planning. However, demand for medical clerical roles remains robust, offering steady employment with competitive benefits in pediatric healthcare settings like Shriners Children's.
Emphasize clerical experience, proficiency in MS Office, strong communication skills, and knowledge of medical and insurance terminology. Highlighting sensitivity to pediatric patient needs and local healthcare resources can set you apart in this Honolulu-based role.