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Patient Account Registrar - Physical Therapy
Company : Prime Healthcare Services
Location : Chicago, IL, 60622
Job Type : Full Time
Date Posted : 11 January 2026
Overview
Department: Physical Therapy
Schedule: Full-Time, Days (M - F with possibility of rotating weekend shifts)
Facility: Prime Healthcare – Saint Mary of Nazareth Hospital
Location: Chicago, IL 60622
Responsibilities
The Patient Account Registrar interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, benefits and authorizations as applicable. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe
Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. Previous hospital experience as an admissions representative preferred.
2. Knowledge of medical terminology preferred.
3. Effective written and verbal communication skills
4. Ability to multi-task, prioritize needs to meet required timelines
5. Analytical and problem-solving skills
6. Customer Services experience required
7. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)
Pay Transparency
Saint Mary of Nazareth Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.60 to $23.19. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/
Employment Status
Full TimeShift
DaysEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Frequently asked questions
A Patient Account Registrar in physical therapy needs strong knowledge of medical terminology related to musculoskeletal and rehabilitative care, alongside expertise in insurance verification and patient demographics. Their role demands precise communication across age groups, making familiarity with physical therapy workflows essential.
In Chicago, patient registrars often navigate diverse patient populations and complex insurance plans. This means adapting communication styles and staying updated on local healthcare policies, which adds layers to the typical data entry and patient intake tasks.
Starting as a Patient Account Registrar in physical therapy can lead to roles like Patient Access Coordinator or Billing Specialist. With experience, one might advance to supervisory positions or specialize in insurance appeals and compliance within outpatient rehab settings.
Certifications such as Certified Healthcare Access Associate (CHAA) or training in CPT coding are valuable in Illinois. They improve accuracy in patient registration and billing, which is especially relevant in the physical therapy domain where specialized billing codes apply.
Chicago's demand for patient registrars in physical therapy remains steady due to a growing aging population requiring rehab services. However, competition can be moderate as many candidates possess healthcare admin experience, emphasizing the need for specialized knowledge in physical therapy billing.
Prime Healthcare Services emphasizes a flexible benefits package and diverse patient demographics, especially at Saint Mary of Nazareth Hospital. Their registrars often engage in special projects and have opportunities for tailored professional growth, setting them apart from standard hospital admission roles.
At Prime Healthcare, registrars receive comprehensive training on insurance eligibility and authorization processes specific to physical therapy. The company’s integrated systems and supportive admitting teams facilitate smoother patient access and billing accuracy.
Salaries typically range between $16.60 and $23.19 per hour, influenced by experience, education, and skillset. Prime Healthcare also offers benefits like tuition reimbursement and a 401k plan, enhancing total compensation beyond base pay.
Registrars coordinate closely with therapists and clinic leadership to ensure accurate patient information and insurance coverage before treatment. This collaboration reduces billing errors and streamlines therapy scheduling, improving overall clinic efficiency.
Weekend shifts can involve reduced staffing and higher patient volume peaks, requiring registrars to multitask efficiently and maintain accuracy under pressure. Familiarity with local patient demographics and insurance nuances becomes critical during these hours.