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Security Officer (Casual)
Company : Highgate
Location : Lahaina, HI, 96761
Job Type : Part Time
Date Posted : 14 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Overview
The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel’s rules and regulations.
Responsibilities
- Use proper radio etiquette at all times.
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and employee incidents.
- Hold briefing with Guest Services staff both at the beginning and end of shift.
- Check ID of visitors/employees as necessary.
- Access secured areas for authorized personnel.
- Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
- Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
- Assist during medical emergencies.
- Respond to emergency situations, including medical, security, guest complaints, etc.
- Investigate assault complaints.
- Assist outside agencies, as necessary, to maintain effective liaison.
- Respond to altercations, and investigate.
- Have knowledge of hotel and guestroom locking systems.
- Monitor TV cameras, if applicable.
- Administer First Aid/CPR as necessary.
- Challenge suspicious persons.
- Check safety hazards.
- Administer Heimlich Maneuver and or First Aid/CPR as necessary
- Complete Incident/Accident reports in a clear and concise manner.
- Monitor employees as they enter and exit the building.
- Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
- Document all deliveries.
- Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
- Provide escorts to persons carrying money, or other requests.
- Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Ability to climb and descend stairways and run.
- Ability to physically deter individuals who pose a threat to employee and/or guests
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
This casual security position in Lahaina involves considerable physical activity, including standing throughout shifts, occasional heavy lifting, stair climbing, and running. Candidates should be prepared for a demanding environment where physical fitness is key to effectively ensuring guest and property safety.
Beginning as a casual security officer opens doors to specialized roles such as armed security or supervisory positions within hotel security teams. Gaining experience in guest relations and emergency response enhances career growth opportunities in the hospitality security sector.
Strong communication, quick decision-making, and the ability to discreetly handle sensitive situations are crucial. Familiarity with hotel locking systems and emergency protocols also distinguishes top-performing officers in casual security roles.
Highgate’s diverse luxury properties in Lahaina require vigilance against local safety hazards and guest privacy concerns. Officers must adapt to fluctuating guest volumes and maintain strong coordination with local law enforcement and hotel staff to manage security effectively.
Highgate provides thorough training, including emergency response, first aid, and use of security technology. Their commitment to a safe environment ensures casual officers receive ongoing guidance and tools needed to uphold the company’s high safety and service benchmarks.
Casual Security Officers in Lahaina typically earn between $15 and $22 per hour, depending on experience and shift timings. This range aligns with hospitality security norms in Hawaii and reflects the physical demands and responsibilities of the role.
Lahaina’s bustling tourism industry keeps demand for security roles steady, especially for casual and part-time officers. Seasonal fluctuations may impact hiring, but skilled security professionals with local knowledge often find favorable employment opportunities.
While a high school diploma is commonly required, certifications such as CPR, first aid, and security guard licenses recognized by Hawaii’s regulatory bodies significantly boost employability and demonstrate readiness to handle emergencies.
Yes, Highgate encourages cross-training to enhance versatility. Casual security officers often gain exposure to other hotel departments, improving operational understanding and opening pathways for broader hospitality career advancement.
Daily duties include patrolling premises, monitoring security systems, handling guest interactions with professionalism, reporting incidents clearly, and collaborating with hotel staff to promptly address safety concerns, all while maintaining a courteous demeanor.