Risevoic
Security Officer
Company : Highgate
Location : San Francisco, CA, 94102
Job Type : Full Time
Date Posted : 13 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Overview
The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel’s rules and regulations.
Responsibilities
- Use proper radio etiquette at all times.
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and employee incidents.
- Hold briefing with Guest Services staff both at the beginning and end of shift.
- Check ID of visitors/employees as necessary.
- Access secured areas for authorized personnel.
- Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
- Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
- Assist during medical emergencies.
- Respond to emergency situations, including medical, security, guest complaints, etc.
- Investigate assault complaints.
- Assist outside agencies, as necessary, to maintain effective liaison.
- Respond to altercations, and investigate.
- Have knowledge of hotel and guestroom locking systems.
- Monitor TV cameras, if applicable.
- Administer First Aid/CPR as necessary.
- Challenge suspicious persons.
- Check safety hazards.
- Administer Heimlich Maneuver and or First Aid/CPR as necessary
- Complete Incident/Accident reports in a clear and concise manner.
- Monitor employees as they enter and exit the building.
- Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
- Document all deliveries.
- Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
- Provide escorts to persons carrying money, or other requests.
- Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Ability to climb and descend stairways and run.
- Ability to physically deter individuals who pose a threat to employee and/or guests
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Security Officers in San Francisco hotels must be prepared for physically intensive duties such as standing throughout shifts, climbing stairs, and occasionally lifting heavy objects up to 100 pounds. This level of exertion ensures the safety of guests and staff in a dynamic hospitality environment.
Working as a Security Officer at Highgate involves engaging with a globally recognized hotel management company with a strong emphasis on confidentiality, digital acumen, and hospitality industry standards. The role combines traditional security tasks with guest service, reflecting Highgate’s lifestyle brand focus.
In San Francisco, certifications like CPR, first aid, and familiarity with security technology enhance a Security Officer’s prospects. Employers value candidates who demonstrate legal knowledge, strong communication skills, and the ability to handle emergencies efficiently in a busy hospitality setting.
San Francisco’s demand for skilled security personnel is high due to its vibrant hospitality sector. Positions at Highgate attract candidates who combine security expertise with excellent guest interaction, making competition robust but rewarding for those with strong multitasking and communication abilities.
Security Officers in San Francisco often face flexible and sometimes extended shifts to cover 24/7 hotel operations. Night and weekend work is common, requiring adaptability and stamina, especially in hotels like those managed by Highgate, where guest safety is paramount at all times.
Highgate equips Security Officers with training on advanced monitoring systems such as CCTV and radio communication protocols, emphasizing proactive hazard detection. This tech-focused approach supports effective incident response and aligns with the company’s commitment to innovative hospitality management.
Typical daily tasks include patrolling premises, monitoring entry points, managing visitor IDs, maintaining logs, and coordinating with guest services. Officers also respond to emergencies and conduct safety inspections, ensuring compliance with Highgate’s high standards for guest and employee protection.
Security Officers in San Francisco usually earn between $18 to $25 per hour, depending on experience and certifications. At Highgate, hourly rates tend to be competitive within this range, reflecting the physical demands and responsibility levels inherent in their hospitality security roles.
Highgate’s Security Officers play a dual role by ensuring safety while maintaining a welcoming presence. They receive training to engage courteously with guests and staff, reinforcing the company’s commitment to service excellence alongside rigorous security protocols.
San Francisco’s dense urban environment and diverse population present unique challenges like managing high visitor volumes and addressing safety concerns related to large events. Security Officers here need strong situational awareness and cultural sensitivity to navigate these complexities effectively.