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Maintenance Dispatcher
Company : Services For The Underserved
Location : New York, NY, 10018
Job Type : Full Time
Date Posted : 4 January 2026
Min
USD $65,000.00/Yr.Max
USD $65,000.00/Yr.Position Overview
Service for the Underserved, Inc. (S:US) is a dynamic and growing social service andhousing agency with over 40 years of experience in providing housing and services to the most vulnerable in New York City.
The Maintenance Dispatcher’s responsibility is to receive all requests for maintenance and repair work; and dispatching work orders to appropriate personnel, in real time
II. ESSENTIAL DUTIES & RESPONSIBILITIES:The following requirements pertain to the aforementioned position. Qualifying individuals must have strong communication skills, including phone and electronic messaging. Applicant must work well as team member.Daily responsibilities include:• Review all maintenance work order requests and assign to appropriate mobile team• Assess and prioritize work requests• Follow up and insure that work requests are completed in a timely manner• Close out work requests through electronic system• Create necessary work requests based on work requisitionsMonthly responsibilities include:• Prepare and submit monthly maintenance report for V.P. • Calculate percentage of work orders submitted, percentage completed as well as those which remain outstanding• Ensure that Superintendents submit their monthly completed work order reportsAdditionally, the Maintenance Dispatcher must coordinate with the Vehicle Fleet Manager and maintain a Log of Facility Maintenance Vehicles. This includes:• Updating and notifying maintenance staff of required periodic insurance, registration, inspection, oil changes and vehicle condition.The Maintenance Dispatcher will also ensure that in-house building inspections are completed weekly and reports are submitted every month.
#HPSUS
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
• Must have knowledge of Docuware: Ensure that all purchasing and service invoices are processed into the Docuware System within 30-40 days of receipt for payment• Must maintain daily attendance and punctuality to ensure daily goals and needs are met• Must have strong computer skills, including Yardi and Excel• Must have good communication skills to coordinate work with program staff• Must have minimum GED/HS diploma and computer certification
Company Overview
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.
ID
2025-17603Related Jobs
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Frequently asked questions
In New York’s fast-paced environment, a Maintenance Dispatcher evaluates each work order by urgency, resource availability, and impact on residents. Prioritizing critical repairs quickly ensures safety and efficient service delivery, essential for managing maintenance workflows effectively within a dense city infrastructure.
Proficiency in systems like Yardi, Excel, and Docuware is vital. These tools enable timely tracking, assignment, and closure of maintenance work orders, streamlining communication between teams and ensuring accurate documentation, which are key for success at Services For The Underserved.
While a high school diploma or GED is standard, computer certification strengthens candidacy. Familiarity with maintenance management software is highly valued in NYC, given the complexity of urban housing systems and regulatory compliance.
New York’s housing and social service sector presents moderate competition for dispatch roles, driven by steady demand for skilled coordinators. Candidates with strong communication and technical skills, plus local system knowledge, tend to stand out in this vibrant job market.
At Services For The Underserved, dispatchers engage deeply with community-focused housing support, balancing technical dispatching with compassionate coordination. The role demands teamwork and adaptability within a mission-driven culture prioritizing respect and continuous improvement.
Dispatchers coordinate closely with the fleet manager to monitor vehicle maintenance schedules, insurance, and inspections. This integration ensures operational readiness and safety of facility maintenance vehicles, reflecting the organization's comprehensive approach to service delivery.
This position offers a fixed annual salary of approximately $65,000, reflecting competitive compensation for maintenance dispatch roles in New York City’s social service sector, aligned with industry standards and the specialized nature of the work.
Given NYC’s dense urban environment, proximity to service sites and accessibility to public transit are crucial. Efficient commuting impacts timely dispatching and coordination, making location and transport options important factors for maintenance dispatch professionals.
Maintenance Dispatchers focus specifically on building repairs and facilities management requests, requiring detailed knowledge of housing maintenance. Unlike general dispatch coordinators, they prioritize property upkeep and compliance within social service housing frameworks.
Starting as a Maintenance Dispatcher can lead to supervisory roles such as Dispatch Manager or Operations Coordinator. Gaining expertise in workflow optimization and team leadership within social service housing enhances prospects for upward mobility.