Dispatcher

Overview

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Dispatcher to join our El Segundo  team supporting the LAX Airport location.

Responsibilities as a The Dispatcher at dnata Catering plays a vital role in ensuring the smooth operation of our transportation services. This position involves assisting the Transportation Manager, managing communication with various departments, and ensuring that all flight catering logistics are handled efficiently. The Dispatcher will be responsible for processing customer information, handling last-minute requests, and maintaining a clear communication link between field operations and the catering facility.

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

What We Offer

$23.22 hourly•Comprehensive FREE Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision• Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shiftWhy Join dnata Catering?

Purpose-Driven Work: Be part of a mission to deliver on the promises our customers make, guided by our values of safety, respect, teamwork, and innovation.• Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrates performance and service excellence.• Inclusive Culture: Thrive in a collaborative, people-first environment where your voice matters, your contributions are valued, and your future is supported.

Accepting applications until: 12/31/2025

You Will

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assist the Transportation Manager as needed.
• Attend to dispatch phone calls, FAXes, and emails in a timely manner.
• Forward daily flight catering status, including the number of passengers (PAX) prepared, to KL.
• Process all customer information during shifts and update relevant departments as necessary.
• Print labels and boarding bills for flight departures during shifts and for upcoming shifts as needed.
• Ensure all production information is ready for pick-up at dispatch for all departments concerned (HOT/COLD FOOD, EQ/BEV, etc.).
• Communicate and oversee last-minute requests to all relevant departments.
• Build all cargo flights during shifts.
• Serve as the communication link between field operations and the catering building.
• Write and email a daily shift report (as per the template provided by the Transportation Manager) to the Transportation Manager and General Manager.
• Report and document any vehicle fleet, building access system, building security, accident issues, or other abnormalities brought to attention via email to the Transportation/Maintenance Manager.
• Capture all working hours and control timekeeping; provide respective time adjustment sheets to HR and the Transportation Manager.
• Ensure proper shift closing with all tasks completed.
• Assist the Commercial department with menu specifications and other tasks as assigned.

NONESSENTIAL FUNCTIONS:

• Other duties as assigned by unit Supervisors.

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package.

$23.22 Per Hour 

You Have

• EDUCATION: Minimum of a High School Diploma or GED with 2+ years’ experience in transportation dispatching and customer service

QUALIFICATIONS:

• Proficient in Microsoft Office applications, including Excel.
• Proficiency in Microsoft Office.
• Must have excellent attention to detail.
• Must be able to multi-task.
• Must be able to read and write in English.
• Ability to work in a fast-paced environment.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud

dnata’s Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Delivering:

Does what they say they will. And they balance the needs of our customers' needs with our business's needs.

Drive

Always gets the job done. And still put the needs of our business first.

Open to opportunity:

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking:

Understand our business. Uses this understanding in their day-to-day work and plans for the future.

Collaborate:

Look for solutions that work for themselves, their team, and the whole organization.

Engaging others:

Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.

Provide direction:

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent:

Self-aware. Always learning. Always developing. And always helping others to develop, too.

Demonstrated Values to be Successful in the Position:

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

• We put safety and security first in all our actions.
• We will set challenging goals and meet them.
• We deliver to a consistently high quality.
• We take ownership and responsibility of a situation until it is resolved.
• We are not afraid of failure and learn through our mistakes.
• We respect each other regardless of background.

Diversity Matters

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.