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House Attendant
Company : Highgate
Location : Lahaina, HI, 96761
Job Type : Full Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Overview
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a House Attendant in Lahaina requires lifting up to 100 pounds occasionally and standing throughout your shift. This role is physically active, involving tasks like buffing floors and handling luggage, so stamina and strength are essential to meet the job’s demands efficiently.
Strong verbal and written communication is key for House Attendants to interact courteously with guests and coworkers. Being attentive and service-oriented helps create positive experiences, ensuring guest satisfaction and smooth teamwork in dynamic hotel environments like those managed by Highgate.
Many House Attendants advance into supervisory roles or specialize in areas like housekeeping management or guest services. With experience and proven reliability, there’s potential to grow within hotel operations, especially at companies with diverse portfolios like Highgate.
At Highgate, House Attendants benefit from clear operational standards and access to cutting-edge tools for property maintenance. The company’s emphasis on innovation means attendants often engage in special projects, enhancing skills beyond routine cleaning and guest support.
Highgate’s focus on guest satisfaction and property excellence in Lahaina means House Attendants must uphold strict cleanliness standards and respond swiftly to guest requests. The role involves familiarity with emergency procedures and maintaining equipment to company benchmarks.
House Attendants in Lahaina generally earn between $15 and $20 hourly, influenced by experience and hotel prestige. Given Highgate's upscale management, compensation often aligns with the higher end of this spectrum, reflecting the role’s physical demands and service expectations.
Yes, assisting guests with luggage and delivering items like newspapers or express checkout packages is a frequent part of a House Attendant’s duties in Lahaina hotels. Providing courteous and efficient support enhances guest experiences in this hospitality-centric region.
Lahaina's vibrant tourism industry keeps demand for hospitality roles like House Attendants relatively high, but competition can be stiff due to seasonal influxes. Candidates with strong physical stamina and guest service skills tend to stand out in this dynamic local job market.
While formal certifications aren’t always mandatory, completing hospitality or safety training in Maui County can enhance a House Attendant’s qualifications. These credentials demonstrate commitment to quality service and compliance with regional standards, boosting employability.