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House Attendant
Company : Highgate
Location : Boston, MA, 02134
Job Type : Full Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Overview
Step into the future of hospitality at The Atlas Hotel.
The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership.
Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Boston, MA
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Frequently asked questions
House Attendants in Boston often start by ensuring public areas like marble floors and carpets meet cleanliness standards. They also assist guests with luggage and handle special requests, maintaining equipment and overall guest satisfaction throughout their shift in busy urban hospitality environments.
Yes, this role demands the ability to occasionally lift up to 100 pounds and stand for extended periods. Physical stamina is key as attendants handle cleaning tasks, furniture shampooing, and luggage assistance, which are common in Boston’s fast-paced hotel settings.
Beyond physical endurance, effective communication and a courteous demeanor are crucial. Successful attendants anticipate guest needs, manage emergency procedures confidently, and carefully maintain hotel equipment, which ensures seamless service in environments like Boston’s upscale hotels.
Boston’s hospitality sector is bustling, with steady demand for diligent House Attendants, especially in new luxury properties like The Atlas. While competition exists, candidates with experience and strong guest service skills tend to secure roles more easily.
While formal certifications aren’t always mandatory, familiarity with hospitality safety standards and emergency protocols is advantageous. Local hotels often value candidates who demonstrate knowledge of guest service excellence and efficient housekeeping techniques.
House Attendants at Highgate in Boston generally earn hourly wages aligned with regional hospitality standards, typically ranging between $15 to $18 per hour, reflecting the company’s commitment to competitive compensation in line with Boston’s cost of living.
Highgate emphasizes career development through hands-on training and exposure to innovative hospitality management systems. House Attendants gain valuable skills working in dynamic environments like The Atlas, positioning them for advancement within Highgate’s extensive hotel portfolio.
Boston’s blend of historic charm and modern hospitality demands that House Attendants at Highgate demonstrate meticulous attention to detail and adaptability. They must balance traditional service standards with the innovative culture found at properties like The Atlas hotel.
A House Attendant primarily focuses on maintaining cleanliness and assisting with guest requests across public and private hotel areas, while Room Service Attendants handle in-room dining orders and Dining Attendants manage restaurant service, reflecting distinct operational responsibilities.
Starting as a House Attendant opens opportunities in supervisory housekeeping roles, front desk positions, or specialized hospitality services. Experience in guest interaction and facility maintenance can also lead to broader roles within hotel management or event coordination.