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Shift Manager
Company : Steak 'n Shake
Location : Kansas City, MO, 64101
Job Type : Full Time / Part Time
Date Posted : 11 January 2026
Job Title: Shift Manager
Company: Steak 'n Shake
Position Overview
As a Shift Manager at Steak 'n Shake, you are responsible for leading your team through successful shifts by ensuring high operational standards, exceptional guest service, and a positive team atmosphere. You’ll supervise front- and back-of-house operations, manage staff performance, and uphold brand values while promoting an energetic and efficient work environment.
Key Responsibilities
Lead and coach team members to deliver outstanding guest experiences.
Supervise day-to-day shift operations, including food quality, speed of service, and cleanliness.
Maintain adherence to food safety, sanitation, and workplace safety standards.
Train new employees and provide ongoing feedback and support.
Handle guest concerns in a professional and timely manner.
Monitor inventory and complete shift paperwork, cash handling, and deposits accurately.
Ensure compliance with company policies, procedures, and standards.
Foster teamwork, boost morale, and promote a positive, respectful work environment.
Qualifications
Minimum 1 year of restaurant or food service experience in a leadership role.
Strong leadership and communication skills.
Ability to multitask, stay organized, and remain calm under pressure.
Basic knowledge of food safety and labor management.
Flexibility to work a variety of shifts, including weekends and holidays.
Physical Requirements
Stand and walk for extended periods during shifts.
Lift up to 30 pounds occasionally.
Perform hands-on duties including assisting in kitchen or service areas as needed.
What We Offer
Competitive pay and opportunities for bonuses
Career advancement and management training
Flexible scheduling
Employee meal discounts
Positive, supportive team culture
Be part of something bigger. Join Steak 'n Shake and help us serve up quality, value, and genuine hospitality.
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Frequently asked questions
Handling shifts at Steak 'n Shake in Kansas City demands sharp multitasking and calm leadership, especially when rush hours hit. Shift managers juggle guest satisfaction, team coordination, and operational efficiency, making adaptability crucial for smooth service and maintaining brand standards.
Effective shift leaders excel with strong communication, quick decision-making, and motivational skills. In environments like Steak 'n Shake, these traits help foster teamwork, resolve guest issues promptly, and uphold quality, ensuring shifts run efficiently and staff remain engaged.
While not always mandatory, having local food safety certifications can enhance a shift manager’s ability to enforce health standards confidently at Kansas City eateries like Steak 'n Shake. This knowledge supports compliance and elevates guest trust in food quality.
Kansas City's hospitality-driven culture encourages Shift Managers to blend efficiency with friendly service. At Steak 'n Shake, this means fostering a welcoming team atmosphere that reflects local values, balancing operational demands with genuine guest interactions.
Expect to coordinate front- and back-of-house activities, oversee staff performance, handle inventory and cash procedures, and swiftly address customer needs. Shift Managers ensure smooth operations by balancing administrative duties with hands-on support during service.
Steak 'n Shake’s Shift Manager role uniquely combines operational oversight with a strong emphasis on cultivating a positive, energetic team environment and delivering brand-specific hospitality, making leadership both task-driven and people-focused.
Shift Managers often progress to higher management roles, benefiting from the company’s management training programs. Demonstrating leadership and operational excellence in Kansas City locations can lead to district or regional supervisory opportunities.
Kansas City’s hospitality sector is growing, with moderate competition for Shift Manager roles. Applicants with proven leadership and flexible scheduling availability, especially for nights and weekends, tend to have an edge in securing positions at popular chains like Steak 'n Shake.
Shift Managers in Kansas City typically earn between $12 and $16 per hour, reflecting local cost of living and industry standards. This range offers competitive pay, often supplemented by bonuses and employee benefits at establishments like Steak 'n Shake.
Beyond standard supervisory duties, Steak 'n Shake Shift Managers actively reinforce brand values, manage both front and back operations, and directly support team morale. This holistic approach requires versatility uncommon in typical shift leader jobs nearby.