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House Attendant
Company : Highgate
Location : New Orleans, LA, 70130
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
La Quinta New Orleans Downtown
301 West Camp StreetNew Orleans, LA 70130Overview
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Expect to frequently lift objects weighing up to 50 pounds and occasionally up to 100 pounds, along with standing for entire shifts. This role requires stamina and strength to maintain high standards in hotel cleanliness and guest service within New Orleans' busy hospitality scene.
Delivering items promptly to guestrooms, assisting with luggage courteously, and maintaining spotless public areas are key. Being attentive to guest needs and emergency protocols also enhances the overall experience, which is vital in a hospitality hub like New Orleans.
Beyond cleaning, this position demands expertise in buffing marble floors, shampooing carpets, and managing lost and found items. The ability to communicate effectively with guests and staff in a service-oriented manner also sets this role apart in New Orleans’ vibrant hotel industry.
While a high school diploma or equivalent is standard, experience in hotel housekeeping is valued. Familiarity with hotel safety and emergency procedures prevalent in New Orleans hospitality is an advantage, supporting Highgate's commitment to guest safety and quality.
Highgate integrates local hospitality traditions with its global standards, emphasizing personalized guest service and attentiveness to cultural events in New Orleans. House Attendants are trained to support this by maintaining pristine environments and adapting to dynamic guest needs.
Highgate offers a structured environment leveraging advanced revenue management and digital tools, enhancing operational efficiency. This means House Attendants contribute to a higher level of asset value and guest satisfaction unique to Highgate’s portfolio in New Orleans.
House Attendants in New Orleans typically earn between $12 and $16 per hour, depending on experience and property standards. Highgate’s hourly compensation aligns competitively within this range, reflecting local market conditions in the hospitality sector.
New Orleans' thriving tourism industry drives steady demand for House Attendants, though competition can be moderate due to seasonal fluctuations. Candidates with hospitality experience and strong guest service skills tend to have an edge in securing roles locally.
Downtown New Orleans offers various public transit options, but peak hours can result in traffic delays. Many House Attendants consider proximity or flexible schedules to manage commute times effectively, balancing punctuality with the city's unique traffic patterns.
Daily duties include buffing marble floors, shampooing carpets and furniture, assisting with luggage, maintaining hotel equipment, and handling lost and found items. These tasks ensure a clean, safe, and welcoming environment for guests throughout their stay.