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Cash Desk Attendant
Company : Roche Bros.
Location : Rockland, MA, 02370
Job Type : Full Time / Part Time
Date Posted : 26 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
In Rockland, MA, Cash Desk Attendants often face a blend of suburban customer expectations and busy retail environments. The role emphasizes quick, accurate transaction handling alongside strong community-focused customer service, adapting to local shopping patterns and seasonal fluctuations unique to this area.
Roche Bros. values associates who combine efficient cash handling with a personable touch, fostering a family-like atmosphere. Exceptional teamwork, integrity, and the ability to manage diverse customer interactions set top Cash Desk Attendants apart in this grocery retail setting.
Daily challenges include managing fast-paced checkout lines, verifying age-restricted purchases, and handling occasional customer disputes, all while maintaining accuracy and promoting a friendly environment. Seasonal peaks and inventory shrink control also add complexity to the role.
Rockland’s retail sector shows steady demand for Cash Desk Attendants, with moderate competition due to the area's suburban nature. Applicants who demonstrate reliability and customer service passion typically have an edge, as local employers prioritize team fit and service quality.
Roche Bros. fosters a welcoming, family-like culture emphasizing mutual respect and teamwork. Employees often highlight supportive management and a focus on service excellence, which can be more personalized compared to larger chain stores in Rockland.
Hourly pay for this role ranges from $15.00 to $17.90, reflecting Massachusetts' pay transparency laws. The final wage depends on experience, training completion, and internal equity, aligning with competitive retail cashier salaries in the Rockland area.
While previous cash handling experience is beneficial, Roche Bros. provides comprehensive training and e-learning programs to equip new associates. A strong customer service attitude and willingness to learn often outweigh direct prior experience.
Cash Desk Attendants at Roche Bros. use POS systems, scanners, and check scanners to process transactions efficiently. Familiarity with these tools enhances accuracy and speed, which are critical for maintaining smooth checkout operations.
The company actively involves Cash Desk Attendants in shrink control by monitoring accurate ringing, checking carts, and staying vigilant against shoplifting and associate theft. This proactive approach helps protect profits while ensuring a secure work environment.
Rockland offers a mix of personal vehicle and limited public transit options. Candidates should plan for possible parking or carpool arrangements, as some areas may have less frequent bus service, impacting commute reliability for shift-based roles.