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Greeter / Counter Desk Attendant
Company : Bowlero
Location : Boston, MA, 02215
Job Type : Full Time / Part Time
Date Posted : 28 December 2025
Overview
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!
Applicants must be at least 18 years of age to qualify for a position.
WHAT OUR GREETERS/DESK ATTENDANTS DO
Greeters/Desk Attendants set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the kind of “WOW” factor they’ve been looking forward to.
A GREETER/ DESK ATTENDANT’S DAY-TO-DAY
- Be friendly and inviting to our guests in person and over the phone
- Manage the waitlist
- Track availability and assign lanes, shoes & other equipment
- Prepare for leagues
- Ring sales at the counter and follow our cash control procedures
- Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues
- Assist our guests with basic bowling instruction (no, you don’t need to show them your trick shots, just the essentials)
- Operate our POS system, central panel, computers, and P/A system
WHAT IT TAKES
- HS Diploma or equivalent restaurant/hospitality experience (Optional)
- Proven success in school/previous job experience
- Excellent telephone etiquette
- Must meet the minimum age required by state law to serve alcohol
PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)
- Free Bowling!
- $1 Arcade Play
- 20% off Events
- 50% off Food & Beverages
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
- Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.
Job Type: Part-time
Shift:
- Evening shift
- Night shift
Weekly day range:
- Weekend availability
Work Location: One location
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
The pay range for this position is $15.00 to $17.00/hour.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits
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Frequently asked questions
Boston’s entertainment and hospitality sectors show steady demand for greeter and counter desk attendants, especially in popular venues like Bowlero. Candidates face moderate competition, with local businesses valuing strong customer service skills and availability during evenings and weekends typical of this role.
Boston’s hospitality scene often emphasizes inclusivity and energetic guest engagement, reflecting the city’s diverse population. At Bowlero, greeters and desk attendants thrive in lively environments, balancing professionalism with a fun, social atmosphere appealing to locals and tourists alike.
Mastering friendly communication and multitasking under pressure are key. Familiarity with POS systems and basic troubleshooting for equipment like pinsetters can set applicants apart. Also, strong phone etiquette and the ability to manage waitlists enhance effectiveness in this customer-facing role.
Yes, starting as a greeter or counter attendant can lead to supervisory roles within entertainment venues. Developing operational knowledge and leadership capabilities can open doors to management positions in bowling centers or broader hospitality management careers.
Daily tasks blend welcoming guests, managing lane assignments, tracking equipment availability, and handling sales transactions. The role also involves coordinating with maintenance for any technical issues and assisting visitors with basic bowling guidance, ensuring a smooth entertainment experience.
Bowlero provides comprehensive training and tools like POS systems and communication panels to streamline operations. The company fosters a collaborative environment where attendants receive ongoing support to handle guest interactions and equipment coordination efficiently.
Employees enjoy unique benefits such as free bowling, discounted arcade play, and substantial savings on food and events. These perks create an engaging work environment that rewards staff participation and encourages a fun, community-oriented workplace.
The pay range typically falls between $15.00 and $17.00 per hour, reflecting Boston’s cost of living and the entertainment industry standards. This rate includes opportunities for performance-based incentives, making it competitive for part-time hospitality roles.
Evening and weekend shifts are prime times in Boston’s entertainment sector, often requiring flexible availability. Part-time attendants who can cover these shifts are highly sought after, as they align with peak guest activity periods at venues like Bowlero.
While a high school diploma or equivalent is common, employers also value prior hospitality or customer service experience. Candidates must meet age requirements for serving alcohol and demonstrate excellent interpersonal and telephone skills to succeed.