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Front Desk Agent
Company : Highgate
Location : Addison, TX, 75001
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Hyatt House Addison
4900 Edwin Lewis DrAddison, TX 75001Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Addison's hospitality sector shows steady demand for Front Desk Agents due to its thriving hotel scene. Candidates with strong customer service skills and local knowledge often stand out. Competition varies seasonally, with higher hiring activity during tourism peaks, making timing crucial for job seekers.
While formal certifications aren't mandatory, familiarity with hospitality management software and a certificate in customer service excellence can enhance a candidate's profile. Local employers in Addison appreciate candidates who understand regional travel trends and safety protocols, boosting employability.
Front Desk Agents manage guest check-ins and checkouts, process payments, respond to inquiries about local amenities, and coordinate with housekeeping. They also maintain accurate records, promote hotel services, and ensure smooth communication via radios, balancing multitasking with a friendly demeanor.
Exceptional communication, multitasking abilities, and proficiency with front desk management software top the list. Candidates should also demonstrate problem-solving skills, attention to detail, and the capacity to handle cash and credit transactions securely.
Highgate emphasizes innovative hospitality solutions and uses advanced revenue management tools to maximize occupancy. Agents here are expected to engage guests with bespoke service and contribute to property value enhancement, offering a more dynamic and tech-integrated experience than traditional roles.
Highgate's global portfolio allows Front Desk Agents to gain exposure to diverse hospitality practices and career growth pathways. The company’s commitment to digital innovation and lifestyle brands creates a vibrant work environment, encouraging agents to develop both customer service and operational expertise.
Front Desk Agents in Addison typically earn between $12 and $16 per hour, depending on experience and shift timings. Given the hospitality sector's growth here, opportunities for overtime and bonuses related to guest service excellence may also enhance total compensation.
Part-time Front Desk Agent positions are common in Addison’s hotels, offering flexibility for students or those balancing other commitments. While responsibilities mirror full-time roles, scheduling may vary, and part-time agents often focus on peak hours when guest volume is highest.
Starting as a Front Desk Agent can lead to roles like Front Desk Supervisor, Assistant Front Desk Manager, or other operational positions within hotel management. Gaining cross-departmental experience and enhancing customer service skills are key steps for upward mobility.
Yes, Highgate supports cross-training to broaden employees' skill sets and improve operational flexibility. Front Desk Agents often gain exposure to housekeeping, concierge services, or revenue management, fostering a holistic understanding of hotel operations.