Risevoic
Front Desk Agent
Company : Omni Amelia Island Resort
Location : Austin, TX, 78735
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Location
Barton Creek Resort & Spa
Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.
Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking Front Desk Agent including a $500 Sign-On Bonus for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are
ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
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Frequently asked questions
Austin's hospitality sector is rapidly growing, increasing demand for front desk agents. However, competition remains moderate due to the city's expanding tourism and resort industries, including luxury hotels like Omni Amelia Island Resort. Candidates with multilingual skills or prior hotel experience often gain an edge.
While not mandatory, certifications like Certified Guest Service Professional (CGSP) or hospitality-focused customer service training can boost your profile in Austin. Local employers appreciate candidates familiar with Texas tourism standards and who demonstrate strong communication and problem-solving skills.
Successful front desk agents display excellent interpersonal skills, quick decision-making, and strong computer literacy, particularly in hotel management software. Being detail-oriented and able to handle stressful check-in/out periods is crucial for maintaining smooth guest experiences.
Agents start by preparing for incoming guest arrivals, managing check-ins with personalized preferences, and coordinating with housekeeping. Throughout the day, they handle inquiries, resolve issues promptly, and assist with check-outs, ensuring every guest feels valued and well-informed.
Front desk agents often advance to supervisory roles, assistant front desk manager, or guest services management. Gaining experience in customer relations and mastering hotel systems can open doors to broader hospitality operations roles, especially at prestigious resorts.
Omni Amelia Island Resort offers a culture emphasizing teamwork, empowerment, and guest-centric service, backed by extensive training programs. The resort’s prestigious rankings in Texas hospitality provide a dynamic environment that values individual excellence and collaboration.
Yes, the resort provides a $500 sign-on bonus for front desk agents, highlighting its commitment to attracting talented hospitality professionals. This incentive complements comprehensive training and opportunities to work in a five-star service environment.
Front desk agents in Austin typically earn between $14 and $18 per hour, with upscale resorts like Omni Amelia Island offering competitive wages possibly exceeding this range. Total compensation often includes bonuses and benefits, reflecting the premium service expectations.