Risevoic
Front Desk Agent
Company : Highgate
Location : Fort Worth, TX, 76107
Job Type : Full Time
Date Posted : 7 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Related Jobs
Austin, TX
Top trending job titles hiring now
Popular Searches for Front Desk Agent
Frequently asked questions
Fort Worth's hospitality sector is growing steadily, increasing demand for Front Desk Agents. Candidates face moderate competition, with employers valuing experience and guest service skills. Local networking and familiarity with area attractions can give applicants a distinct advantage in securing positions.
During peak travel times in Fort Worth, Front Desk Agents often juggle high guest volumes and rapid check-ins. Managing multiple guest inquiries while maintaining courteous service requires strong multitasking and calm problem-solving skills, especially in hotels catering to both business and leisure travelers.
Success as a Front Desk Agent hinges on excellent communication, customer service finesse, and proficiency with front desk software. Being detail-oriented and capable of handling cash transactions accurately also plays a key role in delivering smooth guest experiences.
Front Desk Agents often advance to supervisory or assistant manager roles within hospitality. Gaining expertise in guest relations and operational procedures can open doors to positions such as Front Office Manager or specialized roles like revenue management.
While both roles focus on guest interactions, Front Desk Agents typically handle reservations, check-ins, and checkouts with more autonomy. Assistants often support by managing guest inquiries and administrative tasks, allowing agents to prioritize operational efficiency.
Highgate emphasizes innovative hospitality management with a global portfolio, integrating advanced revenue tools. Front Desk Agents here engage with a diverse clientele while benefiting from a company culture focused on bespoke lifestyle brands and digital savvy, enhancing professional growth.
A Highgate Front Desk Agent in Fort Worth balances guest check-ins, reservation management, and promotional marketing. The role demands adherence to cash and credit policies alongside teamwork using two-way radios, all while maintaining a warm, professional demeanor throughout varied shift activities.
Front Desk Agents in Fort Worth typically earn between $12 to $16 per hour, depending on hotel size and experience. Highgate offers competitive hourly compensation aligned with local market rates, reflecting the role's customer service and operational responsibilities.
While not always mandatory, certifications in hospitality fundamentals or customer service can enhance employability. Fort Worth employers, including Highgate, value candidates with proven communication skills and familiarity with industry-standard front desk systems.
Many believe the role is solely about greeting guests, but it requires multitasking through reservation management, handling billing, and emergency protocols. Effective Front Desk Agents also contribute to revenue strategies and must maintain confidentiality and professional poise continuously.