Risevoic
Front Desk Agent
Company : Omni Amelia Island Resort
Location : Houston, TX, 77056
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Location
Houston Hotel
Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.
The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.
Job Description
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.
- Complete other duties as assigned by management.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is highly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Houston's vibrant hospitality market requires Front Desk Agents to manage a fast-paced environment with diverse guests. The role often involves multi-tasking during peak check-in times and leveraging knowledge of local attractions to enhance guest experiences, distinguishing it from similar positions in smaller or less busy cities.
At Omni Amelia Island Resort, Front Desk Agents balance guest check-ins, handle billing with precision, and coordinate with multiple hotel departments. The job demands attentive communication to address guest needs promptly while maintaining an upscale service atmosphere unique to this luxury property.
Emphasize strong guest communication, proficiency with reservation software, and quick problem-solving abilities. Familiarity with Houston's hospitality culture and fluency in multiple languages can also boost your profile, reflecting regional guest diversity and service expectations.
This role at Omni Amelia Island Resort blends traditional front desk duties with a focus on delivering personalized luxury service. Agents act as brand ambassadors, requiring a polished demeanor and deep knowledge of the resort's amenities to exceed guest expectations consistently.
Agents must adeptly handle high guest volumes while preserving a five-star welcome experience. Coordinating across departments and responding swiftly to special requests demands exceptional organizational skills and resilience in this prestigious resort setting.
Front Desk Agents in Houston typically earn between $13 and $17 per hour, influenced by experience and hotel tier. Omni Amelia Island Resort’s compensation aligns with this market, often supplemented by performance incentives reflecting the luxury service level.
Houston's booming tourism and business travel sectors sustain high demand for skilled Front Desk Agents. Candidates with hospitality experience and adaptability are frequently sought, especially in premium hotels near the Galleria and Uptown areas.
Houston's hospitality scene values warm Southern hospitality combined with efficiency. Front Desk Agents often engage with a diverse clientele, requiring cultural sensitivity and a proactive approach to ensure guest satisfaction amid the city's dynamic pace.
Beyond customer service, candidates benefit from cashiering skills, multilingual abilities, and familiarity with hotel management software. Prior guest relations training and the capacity to handle peak periods gracefully distinguish top applicants.
Starting as a Front Desk Agent here opens pathways to supervisory or managerial roles within guest services. The resort’s emphasis on training and mentorship supports growth, rewarding agents who demonstrate leadership and a commitment to exceptional hospitality.