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Guest Service Agent - Part Time
Company : Omni Amelia Island Resort
Location : Austin, TX, 78701
Job Type : Part Time
Date Posted : 8 January 2026
Location
Austin Hotel Downtown
Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol. Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.
Job Description
Ensure extraordinary service to guest on Omni Premier Floors during Breakfast and Happy Hours. This position will set-up, serve, and mantain cleanliness of the Omni Club Lounge as well as provide assistance to our Loyalty Ambassadors and Guest Experience Planners as needed.
Omni Benefits Include
- Free Donwtown Parking in our Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
- 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
- Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
- Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance
Responsibilities
- Inquire as to how our guests are enjoying their stay and follow up on any problems that may surface.
- Have full command of hotel services and hours of operations to explain/offer to guests.
- Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.
- Put away and rotate all items from storeroom as needed.
- Ensure that all china and silverware are polished after use.
- Be fully acquainted with the different points of interests.
- Assist in arranging reservations as required by our guests.
- Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
- Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.
- Interact with other departments to ensure that guest’s needs are satisfied.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
- Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.
- Call/Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.
- Aid guests in locating other areas of the hotel (escort them to destination when possible)
- Assist with guest loyalty program as needed
- Respond to any reasonable task as assigned by manager or supervisor
Qualifications
- Excellent customer service skills
- Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Must have strong communication, presentation, multitasking and organizational skills
- Maintain a professional business appearance, attitude, and performance
- TABC and Food Handler’s certifications required
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Part-time Guest Service Agents at Omni in Austin benefit from flexible scheduling that accommodates personal commitments. This flexibility, combined with the hotel's supportive culture, helps staff balance work shifts with life outside the job, making it ideal for those seeking part-time roles in hospitality within a vibrant city.
Holding certifications such as TABC is highly valued in Austin's hospitality sector, especially for guest service positions. These credentials demonstrate compliance with local regulations and enhance employability, signaling to employers your readiness to handle food and beverage service responsibly in venues like Omni Austin Hotel Downtown.
Typical duties include greeting guests warmly, managing the club lounge setup, handling special requests, and coordinating with multiple departments. In a lively downtown Austin environment, part-time agents must juggle guest needs efficiently during peak breakfast and happy hour times while maintaining a polished atmosphere.
Yes, many Austin hotels, including Omni, emphasize internal promotion. Starting part-time as a Guest Service Agent can lead to supervisory roles or guest service management, especially if you demonstrate strong communication skills, professionalism, and a passion for enhancing guest experiences.
Omni fosters a respectful, empowering environment that values associate growth and satisfaction. Guest Service Agents in Austin enjoy comprehensive training, mentorship, and a workplace culture that encourages proactive service, making daily shifts rewarding beyond typical hospitality roles.
Omni offers exclusive benefits like free underground parking downtown, complimentary meals, tuition reimbursement, and special travel discounts. These perks help part-time Guest Service Agents enjoy financial savings and personal development opportunities rarely matched by competitors in Austin.
Austin’s booming hospitality scene means moderate competition for part-time guest service roles. Prospective agents improve their chances by demonstrating flexibility, strong customer service aptitude, and local certifications like TABC, which align with employer priorities in this lively market.
Part-time Guest Service Agents in downtown Austin typically earn between $13 and $18 per hour, depending on experience and certifications. Omni’s competitive pay aligns with these figures, reflecting Austin’s cost of living and the specialized service expectations of luxury hotels.
Yes, certifications such as TABC and a food handler’s permit are essential for this role at Omni Austin. These credentials ensure compliance with Texas regulations and demonstrate an agent’s ability to safely manage food and beverage services in a high-standard hotel environment.
Success hinges on excellent communication, multitasking, and organizational skills. Agents must adeptly handle guest inquiries, coordinate with various departments, and maintain lounge standards while conveying a warm, professional demeanor suited to Omni's luxury brand.