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Mokara Spa | Front Desk Agent
Company : Omni Amelia Island Resort
Location : San Antonio, TX, 78205
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Location
Mokara Hotel and Spa
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
Job Description
The Spa Scheduler/Receptionist will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
Responsibilities
- Check guests in and out according to Forbes Standards
- Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
- Up-sell, cross-sell, and pre-sell Mokara services and products.
- Provide tours of the spa and offer/serve beverages as needed.
- Communicate spa promotions with guests.
Qualifications
- Must be able to communicate effectively in a professional business environment
- Ability to accurately and efficiently input information into computer systems
- Ability to prioritize, organize and follow up all responsibilities
- Ability to work a flexible schedule to include nights, weekends and holidays
- Ability to stand for an 8 hour shift
- Previous customer service experience
- Previous cashiering experience is preferred
- High school diploma or equivalent.
- Ability to lift, carry, push, pull 30 lbs.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Working as a Front Desk Agent at Mokara Spa involves adhering to Forbes standards and offering personalized guest experiences on San Antonio’s vibrant Riverwalk. Unlike typical spa receptionist jobs, this position emphasizes luxury service, sophisticated guest interactions, and unique upselling opportunities within a four-star hotel environment.
Success requires strong communication abilities, multitasking under pressure, and proficiency in scheduling systems. Given San Antonio’s bustling tourism, agents must efficiently manage appointments and provide attentive service while maintaining composure during peak times.
Days involve welcoming guests, managing spa bookings, promoting services, and assisting with check-ins/out. The role also includes offering spa tours and refreshments, ensuring each visitor feels relaxed and valued amid San Antonio’s dynamic hospitality scene.
Employees enjoy comprehensive training, a supportive culture emphasizing respect and empowerment, and the pride of representing a four-star brand. Working here offers exposure to upscale clientele and opportunities to grow within a renowned hospitality group.
Candidates should possess excellent business communication skills, prior customer service experience, and the ability to handle computer systems efficiently. Flexibility for nights and weekends, plus a high school diploma or equivalent, are essential for meeting resort standards.
San Antonio’s hospitality sector sees steady demand for skilled front desk agents, but openings at luxury venues like Mokara Spa attract many qualified applicants. Demonstrating exceptional guest service aptitude and scheduling accuracy can distinguish candidates in this competitive environment.
Front Desk Spa Agents in San Antonio typically earn between $12 and $18 per hour, depending on experience and specific property prestige. Mokara Spa’s affiliation with Omni Amelia Island Resort suggests compensation on the higher end, reflecting luxury service expectations.
The resort fosters a culture of gratitude and empowerment, encouraging staff to take pride in their service delivery. This positive environment supports Front Desk Agents in offering attentive, personalized care, which is crucial for a luxury spa setting.
Balancing high guest expectations with precise scheduling and upselling strategies in a busy four-star environment requires agility and attention to detail. The role demands stamina for long shifts and adaptability to fluctuating visitor volumes on the Riverwalk.
Being associated with a respected hospitality leader like Omni enhances credibility, opening pathways for advancement within luxury hotel and spa management. The brand’s focus on exceptional service equips agents with valuable skills transferable across the upscale resort industry.