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Patient Care Technician
Company : Essen Health Care
Location : Bronx, NY, 10466
Job Type : Full Time
Date Posted : 28 December 2025
Overview
Company Overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.
Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.
Job Summary
The Patient Care Technician in the Urology Department plays a vital role in providing support and assistance to healthcare providers and ensuring smooth operations within the department. This position involves performing various clinical and administrative tasks, managing patient testing, coordinating appointments, and maintaining inventory. The Patient Care Technician is expected to demonstrate exceptional organizational skills, attention to detail, and a commitment to delivering high-quality patient care.
Responsibilities
Key Responsibilities include but are not limited to
- Assist healthcare providers with all in-house patient testing, including but not limited to urine analysis, bladder scans, and other diagnostic procedures.
- Prepare lab specimens for pick up, ensuring proper labeling and documentation.
- Perform accurate and timely collection of patient vital signs, recording and documenting the information appropriately.
- Assist with patient assessment and provide support during procedures as needed.
- Assist in administrative billing tasks using the Admin NOT CLINICAL PARCS system, ensuring accurate and timely submission of patient billing information of all visits within the department
- Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient data.
- Proactively recall patients with abnormal lab results or diagnostic findings, ensuring timely communication and follow-up.
- Schedule appointments for patients with pending results or those in need of further procedures, coordinating with healthcare providers and other departments as necessary.
- Manage the inventory of supplies, equipment, and materials required for the Urology Department.
- Receive and organize incoming items, ensuring proper storage, and maintaining appropriate stock levels.
- Conduct appointment confirmation calls with patients, providing necessary instructions and addressing any questions or concerns.
- Assist with appointment scheduling, maintaining an organized and efficient calendar to ensure optimal patient flow.
Qualifications
- High school diploma or equivalent; additional healthcare-related certifications or training is a plus. EKG and phlebotomy certificate.
- Proven experience as a Patient Care Technician or similar role in a medical setting, preferably within a urology department.
- Knowledge of medical terminology, procedures, and protocols related to urology.
- Proficient in conducting patient vitals and assessments, ensuring accuracy and attention to detail.
- Familiarity with administrative billing systems and procedures, preferably PARCS or similar systems.
- Strong communication skills with the ability to provide clear instructions to patients and collaborate effectively with healthcare providers and colleagues.
- Excellent organizational skills with the ability to multitask and prioritize workload in a fast-paced environment.
- Attention to detail and a commitment to maintaining accuracy in documentation and record-keeping.
- Understanding of patient confidentiality and compliance with HIPAA regulations.
- Proficient computer skills, including experience with scheduling software, electronic medical records, and Microsoft Office Suite.
Equal Opportunity Employer
ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population
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Frequently asked questions
In Bronx urology units, patient care technicians like those at Essen Health Care swiftly assist with critical diagnostics such as bladder scans and urine analysis. Their role ensures timely testing, which is crucial for immediate patient treatment and smooth department workflow.
Yes, Bronx healthcare employers highly value certifications like EKG and phlebotomy for patient care technicians. These qualifications enhance clinical proficiency, especially in specialized departments like urology, and can improve employment prospects at institutions such as Essen Health Care.
Patient care technicians uniquely bridge clinical and administrative duties by assisting with vital signs collection, specimen handling, and patient follow-ups. Their focus on patient support and coordination sets them apart from general hospital technicians who may have more limited scopes.
At Essen Health Care, patient care technicians often advance by gaining specialized certifications or moving into care coordination roles. The integrated clinical setting offers pathways into nursing, medical assisting, or health administration, promoting long-term professional growth.
Essen Health Care emphasizes strict adherence to HIPAA through regular training and secure handling of patient data. Technicians are trained to maintain confidentiality during billing, scheduling, and communication, safeguarding sensitive information in every workflow step.
Absolutely. Essen Health Care’s patient care technicians are trained to serve an ethnically diverse Bronx community, ensuring culturally sensitive care and communication. This focus improves patient trust and supports equitable health outcomes across varied populations.
Patient care technicians in Bronx typically earn between $32,000 and $42,000 annually, depending on experience and certifications like EKG or phlebotomy. Specialized roles in urology departments at facilities like Essen Health Care often align with the upper range due to skill requirements.
The Bronx sees steady demand for patient care technicians due to its dense population and numerous healthcare providers. Essen Health Care actively recruits for these roles, given its expansive network and focus on comprehensive community health services.
Technicians at Essen Health Care commonly use electronic medical record systems, scheduling software, and the administrative billing platform PARCS. Proficiency in Microsoft Office Suite also supports documentation and inventory management tasks.
Key attributes include meticulous attention to detail, strong communication skills, and adaptability to multitask under pressure. Understanding local patient demographics and cultural nuances further enhances effective care delivery in Bronx healthcare settings.