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Patient Service Representative
Company : Dental Care Alliance
Location : Delray Beach, FL, 33446
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Must have Dental Office experience
Advanced Dentistry South Florida is looking for a Patient Service Representative in Delray Beach, Florida, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
About our office:
Since its inception in 1982, Advanced Dentistry South Florida has proudly served as the go-to dental hub for comprehensive dental care in our community. As the official dental office for the FAU Men's Basketball team, we've become synonymous with excellence in both general and specialized dentistry services. Our integrated practice unites skilled general dentists, an endodontist, and an oral surgeon, offering a comprehensive suite of dental solutions all under a single roof. Whether you're seeking routine care or specialized treatment, our team is committed to providing top-tier dental services conveniently located for you and your family.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Full time: Monday - Friday 8am-5pm
- Health, dental, and vision insurance
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV. #LI-SM1
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- 4+ yrs (Must have at least 4+ years of hands on experience working in a dental office)
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Delray Beach shows steady demand for Patient Service Representatives, especially within dental offices like Dental Care Alliance. Candidates with hands-on dental experience often find quicker placements due to the region's growing healthcare sector and patient-centric practices focused on advanced dentistry.
While formal certifications aren’t always mandatory for Patient Service Representatives in Delray Beach, familiarity with dental insurance plans and customer service excellence are highly valued. Local employers may favor candidates with HIPAA training or experience with regional healthcare regulations.
Mastering patient communication, appointment scheduling, and insurance knowledge is crucial. Additionally, multitasking efficiently while maintaining empathy helps build trust with patients and supports smooth dental office operations, especially in busy environments like Delray Beach clinics.
Starting as a Patient Service Representative opens pathways to roles such as Office Manager, Billing Specialist, or Clinical Coordinator. Gaining expertise in dental software and patient finance management can accelerate career growth in dental practices and healthcare administration.
Balancing patient inquiries, appointment logistics, and billing questions can be demanding. At Dental Care Alliance, teamwork and flexibility are key to managing fluctuating patient volumes while ensuring a welcoming, efficient experience aligned with their mission of comprehensive oral care.
Dental Care Alliance emphasizes a team-based environment with advanced technology and a strong focus on patient comfort. Being the official dental office for local sports teams, it blends community involvement with specialized dental services, offering a unique workplace culture.
Beyond competitive benefits like health insurance and 401(k) plans, Dental Care Alliance fosters growth through a supportive atmosphere and modern dental practices. Their commitment to personalized patient care makes them stand out among healthcare employers in South Florida.
Patient Service Representatives in Delray Beach typically earn between $32,000 and $42,000 annually, depending on experience and dental office size. Competitive pay often reflects specialized knowledge in dental insurance and patient relations prevalent in South Florida's healthcare market.
Handling diverse patient needs in a fast-paced dental clinic requires adaptability. Representatives must juggle appointment scheduling, insurance clarifications, and patient comfort concerns, all while navigating regional health insurance nuances common in Florida’s dental healthcare settings.
Candidates with over four years of dental office experience, strong customer service skills, and familiarity with dental insurance plans are highly preferred. The company values team players ready to contribute to a patient-first environment with advanced dental treatment options.