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House Attendant
Company : Highgate
Location : Honolulu, HI, 96819
Job Type : Full Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Best Western Honolulu, HI
Overview
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
This role involves frequent lifting, carrying, and moving objects up to 100 pounds, as well as standing throughout entire shifts. Given Honolulu's active hotel scene, stamina and physical endurance are critical for maintaining high cleanliness standards and guest satisfaction.
House Attendants in Honolulu often advance to supervisory or specialized housekeeping roles by gaining experience and showcasing reliability. The region's thriving tourism sector supports growth, especially for those who develop strong guest service and operational skills.
Alongside standard cleaning and maintenance duties, tasks include buffing marble floors and shampooing public area carpets—reflecting Honolulu hotels’ focus on pristine, tropical aesthetics that enhance guest experiences.
Highgate equips staff with industry-leading cleaning equipment and comprehensive training tailored to maintaining their diverse portfolio of hotels, ensuring attendants meet exacting standards while adapting to Honolulu’s unique hospitality demands.
Working with Highgate means engaging with a global leader known for innovation and digital acumen. House Attendants benefit from structured workflows, advanced revenue management insights, and a supportive culture focused on guest satisfaction.
Honolulu's hospitality sector experiences steady demand for skilled House Attendants, though competition rises during peak tourist seasons. Applicants with prior hotel housekeeping experience or physical stamina tend to have an edge.
House Attendants in Honolulu earn approximately $15 to $18 per hour, depending on experience and hotel scale. Highgate offers competitive hourly pay aligned with industry standards, often supplemented by benefits linked to their extensive hotel network.
Highgate integrates classic housekeeping responsibilities with cutting-edge digital tools and data-driven operational strategies, enabling House Attendants to contribute to superior guest experiences while streamlining workflow efficiency.
While not always mandatory, certifications in hospitality hygiene or safety can improve employability in Honolulu’s competitive market. Familiarity with local emergency protocols and guest service nuances is highly valued by employers.
Given Honolulu’s diverse visitors, House Attendants must be adept at respectful, service-oriented communication and flexible in handling varied guest requests, ensuring an authentic and welcoming Hawaiian hospitality experience.