Risevoic
Customer Support Specialist
Company : Ferrellgas
Location : Northport, AL, 35473
Job Type : Full Time
Date Posted : 24 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Northport, AL has a growing need for customer support specialists, especially in service-oriented companies like Ferrellgas. While larger cities like Birmingham may offer more opportunities, Northport's smaller market means less competition and a tight-knit work community, ideal for those seeking stable local employment.
In Northport, employers value certifications related to customer service excellence and communication skills, such as Certified Customer Service Professional (CCSP). While not always mandatory, such credentials can enhance your profile when applying for roles with companies like Ferrellgas.
Beyond standard communications, this role involves proactive problem-solving, account management, scheduling deliveries, negotiating with customers, and occasionally handling payments. This variety ensures a dynamic workday focused on enhancing customer satisfaction and operational efficiency.
Exceptional negotiation, strong organizational capabilities, and proficiency in Microsoft Office tools like Excel and Access elevate a Customer Support Specialist. Additionally, adeptness in de-escalation and detailed account handling set this position apart from more generic customer-facing roles.
Progression often leads to managerial roles such as Customer Support Manager or specialized positions in customer relations and loyalty programs. With experience, one might also transition into operations coordination or customer experience strategy within firms like Ferrellgas.
Ferrellgas emphasizes collaboration, ensuring Customer Support Specialists are integral to team success. Employees are encouraged to contribute ideas, grow professionally, and build strong relationships internally and with customers, fostering a supportive and growth-focused environment.
At Ferrellgas, specialists handle a mix of inbound/outbound communications, emergency service scripts, and account setups, alongside propane discount offerings and soft collections. This blend of specialized tasks reflects the company’s energy sector focus and commitment to comprehensive customer care.
Customer Support Specialists in Northport generally earn between $32,000 and $42,000 annually, aligning with regional service industry norms. Compensation often includes benefits like 401(k) matching and health plans, making it competitive for this sector and location.
Ferrellgas provides a robust benefits package including medical, dental, vision coverage, paid time off, employee stock ownership, and tuition reimbursement. These perks underscore their investment in employee wellbeing and career development, distinguishing their support specialist roles.
The role focuses on fostering positive customer interactions through personalized service, issue resolution, and proactive communication. By addressing concerns promptly and offering tailored solutions, specialists help build enduring trust and loyalty, pivotal to Ferrellgas’s customer retention strategy.