Risevoic
Coffee House Attendant
Company : Omni Amelia Island Resort
Location : Pittsburgh, PA, 15219
Job Type : Full Time / Part Time
Date Posted : 13 January 2026
Location
William Penn Hotel
History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.
Job Description
Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry. A multi-million-dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations and award-winning cuisine that have defined Omni William Penn for decades.
The Grande Dame is now hiring for a Coffee House Attendant. Come and join the #1 Hotel in the City of Pittsburgh and her Team!
Responsibilities
- Providing excellent customer service to all guests.
- Taking beverage and food orders in a professional manner.
- Answering guest questions about menu items.
- Brewing gourmet coffee and other specialty beverages.
- Sell sandwiches, snacks, espresso, and specialty beverages.
- Up selling and suggestive selling of items.
- Accurately processing cash, credit, check transactions and maintaining a balanced bank.
- Communicate with the culinary team when more product is needed.
- Knowledge of food menu and wine list (when applicable).
- Stock condiment trays, coffee station, display cases, and refrigerators.
- Clean the area as needed and at the end of the shift.
- Handle all checks and cash according to procedures.
- Printing of reports at the end of the shift and banking out.
- Attend all designated staff meetings and training sessions.
- Be familiar with all property amenities and other restaurants.
- Know and adhere to all liability laws.
- Respond to any reasonable task as assigned by supervisor or manager.
- Complete other duties assigned by manager and/or supervisor.
Qualifications
- Must have a flexible availability, including weekends and holidays, and early morning shifts.
- Previous customer service experience is required; relevant barista or food and beverage experience is preferred
- Must have excellent communication skills both in person and on the phone.
- Must be able to bend, push, pull and stand for extended periods of time.
- Must be able to lift at least 30lbs.
- Must have a current Servsafe Certification
- Must have a current RAMP Certification
Rate: the first 3 months $16.11, after 3 months $17.01 and 6 month rate is $17.90
This position may receive tips but it's not guaranteed
The Benefits of Being Omni
FT - Full benefit package available after 60 days
Competitive wages
Discounted Associate Room Rates at Omni Hotels across the country
Free Employee Meals
A great family of co-workers
Work for the most prestigious Hotel in Pittsburgh!
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Irving, TX
Frequently asked questions
Pittsburgh's hospitality scene, enriched by historic landmarks like the Omni William Penn Hotel, offers steady roles for Coffee House Attendants. The city's evolving café culture and tourism contribute to consistent demand, often outpacing smaller markets, making it a promising location for baristas and attendants seeking hospitality jobs.
In Pittsburgh, certifications such as ServSafe and RAMP are highly regarded for coffee house roles, ensuring compliance with food safety and alcohol service laws. Holding these credentials often boosts employability at prestigious venues like Omni Amelia Island Resort, signaling professionalism and adherence to local health regulations.
Beyond friendly customer interactions, honing skills in specialty beverage preparation, suggestive selling, and cash handling are vital. Familiarity with gourmet coffee brewing techniques and menu knowledge enhances guest satisfaction, while efficient communication with culinary teams ensures seamless service operations.
Unlike standard café roles, this position often includes responsibilities like managing cash transactions, restocking displays, and adhering to strict liability laws. Working within a luxury hotel environment demands polished guest engagement and knowledge of complementary offerings such as wine selections, elevating the traditional coffee attendant experience.
Starting as a Coffee House Attendant can lead to roles like Coffee Manager or Food and Beverage Supervisor, especially within established chains like Omni Hotels. Developing leadership skills, mastering inventory control, and excelling in customer relations can open pathways to management and specialized hospitality positions.
Omni offers competitive wages with incremental raises, comprehensive benefits after 60 days, and discounted stays at their nationwide properties. They also emphasize ongoing staff training and foster a supportive work culture, distinguishing their coffee house attendants' experience within Pittsburgh's hospitality landscape.
Given the hotel's iconic status and clientele, attendants must maintain impeccable service standards, demonstrate deep menu knowledge, and uphold the venue's elegance. This entails delivering personalized guest experiences and adhering to high operational protocols, reflecting the luxury brand's historic prestige.
Starting at $16.11 per hour, wages increase to $17.01 after three months and $17.90 at six months. While tips are possible, they are not guaranteed. This structured pay scale aligns with Pittsburgh’s hospitality market standards and reflects Omni’s commitment to rewarding employee tenure.