Simulation Operations Specialist (Program Tech 1)

Department Overview

This position is responsible for providing technological and administrative support to the OHSU Simulation Department. Although OHSU Simulation has multiple training spaces on the Portland campus and across the state, this role is based primarily in the OHSU Simulation Center, a 20,000-square-foot facility located in the Robertson Life Sciences Building. As part of the Simulation Operations team, this position collaborates with OHSU faculty and internal partners to support high-fidelity manikin-based, human-based, and hybrid simulation training. Key responsibilities include assisting with audiovisual equipment, such as SimCapture and video streaming, and facilitating simulation-based training events for departments and academic programs across OHSU.

Function/Duties of Position

Key Responsibilities & Performance Standards

• Operates, maintains, and troubleshoots simulation equipment, manikins, and associated technology to support high-quality, simulation-based education.
• Acts as the voice of the manikin during simulation scenarios, delivering realistic verbal responses and feedback to enhance learner engagement.
• Coordinates with the Standardized Patient (SP) scheduler for hifidelity simulation, supporting communication, and scheduling requests, for integration of SPs into simulation events.
• Provides technical troubleshooting and on-the-spot problem-solving for simulation equipment, software systems, and audiovisual components.
• Assists with faculty, staff, and learner orientation on simulation equipment, manikin capabilities, and simulation protocols.
• Applies moulage to simulate injuries or medical conditions, enhancing realism and clinical relevance of scenarios.
• Sets up and operates SimCapture software to record simulation sessions and manage video streaming for debriefing rooms.
• Operates cameras and audio systems to ensure clear capture and playback of simulation events.
• Supports In Situ simulations (as approved), ensuring seamless delivery of training experiences in clinical or non-traditional environments. 

MRISC Simulation Center Support

• Provides comprehensive logistical support for simulation-based educational activities, including room setup, equipment preparation, scenario execution, and post-event breakdown.
• Coordinates with lead staff and the operations team to schedule simulation resources, promoting efficient use of the Simulation Center’s facilities.
• Partners with faculty and staff to integrate simulation activities into academic programs and curricula.
• Maintains cleanliness, organization, and readiness of simulation spaces, including simulation theaters, control rooms, and debriefing rooms.
• Monitors inventory levels and communicates supply and equipment needs to ensure simulation activities are adequately stocked.
• Adheres to established workflows, policies, and procedures to ensure the safe, consistent, and effective delivery of simulation services.
• Assists in evaluating and recommending new simulation equipment and technologies to support program growth and innovation. 

Educational/Departmental Support

• Provides administrative support to simulation program leadership, including scheduling meetings, maintaining records, preparing schedules, and generating reports as needed.
• Collaborates with faculty and staff to evaluate the effectiveness of simulation-based educational activities and identify opportunities for improvement.
• Works closely with Standardized Patients (SPs) portraying patients or family members, ensuring they are properly prepared and supported throughout simulation events.
• Assists with the care, maintenance, and organization of simulation equipment, supplies, workspaces, and facilities.
• Requests and tracks instructional supplies and equipment to ensure readiness for upcoming sessions.
• Maintains departmental records, reports, and statistical data in accordance with program and institutional requirements.
• Performs other duties as assigned to support the goals and operations of the simulation program.

Required Qualifications

• Three years of experience administering or coordinating parts or subsets of a project or program.  

• A bachelor’s degree in Business Administration, Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. 

• Experience working with web-based computer technology.

• Experience working with multimedia service and support with direct customer contact.

• Experience working with A/V equipment.

• Experience working with higher education faculty & professional students.

• Demonstrated successful work experience with database systems.

• Excellent interpersonal skills, initiative and the ability to work with diverse groups; students, faculty, staff, IT group.

• Excellent communication skills.

• Demonstrated professionalism and integrity.

• Ability to take initiative and ownership of responsibilities.  Excellent forecasting and problem-solving skills.

• Excellent attention to detail; successful demonstration of experience working in detail-oriented capacity with proven record of accuracy.

• Excellent organizational skills; ability to be self-directed and set own work priorities.

• Ability to multi-task in a fast-paced environment.

• Ability to be flexible regarding job assignments and support for other co-workers as needed.

• Proficient in Microsoft Office Word, PowerPoint, and Excel.

• Experience with a web-based AV system such as SimCapture.

• Commensurate with qualifications, experience and internal equity
• Ability to perform the job duties with or without accommodation.

Preferred Qualifications

• Bachelor’s Degree and/or related experience. 

• Experience working with a medical school clinical assessment or standardized patient program.

• Experience working with simulation web-based computer technology.

• Experience working with medical education faculty & students.

• Excellent interpersonal skills, initiative and the ability to work with diverse groups; students, faculty, staff, IT group.

• Successful demonstration of positive teamwork attitude.  Ability to work effectively as a team member.

• Ability to take initiative and ownership of responsibilities.  Excellent forecasting and problem-solving skills.

• Ability to be flexible regarding job assignments and support for other co-workers as needed.

• Proficient in Microsoft Office Word, Access, Excel, and SimCapture 

• CHSOS

Additional Details

Monday thru Friday. Flexibility to work irregular hours as needed if waiver of daily OT and the flexibility is determined as beneficial for the employee. Includes occasional evenings.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.