Operations Supervisor

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

This sub-department is mainly responsible for the conversion of the arena between events, including changing over to and from hockey, basketball, concerts, orientations, and any other events that take place in the Mullins Center. Operations supervisors also works during athletic games and events to ensure all physical, technical, and mechanical aspects of the game/event run smoothly. Operations supervisor must have completed several changeovers prior to hire. Must have ability to lead a changeover and have a knowledge of every task that needs to be completed. Operations supervisor must be able to take instruction from Operations Manager and be able to complete a task without any questions or confusion, also with the ability to explain whatever task they are doing to other operations staff. 

This role will pay an hourly rate of $20 to $22.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The William D. Mullins Memorial Center is a multi-purpose 10,500-seat facility on the campus of the University of Massachusetts. Home to UMass basketball and hockey, the facility hosts concerts, family, ice, and theater shows.

The Mullins Center sits on Commonwealth Avenue on the western edge of the UMass Amherst campus. Overlooking the outdoor playing fields and offering a wide vista of the Hadley Hills and the Holyoke Range, the Mullins Center represents a joining in form, of the campus’ architecture, and in spirit, of the campus’ commitment to the quality of life for the university community.

Completely ADA accessible, this arena complex is a two-building facility connected by a plaza with underground locker rooms. The main arena houses a basketball court over an Olympic-sized hockey rink. The arena is also available for convocations, commencement, cultural events, conferences, concerts, and theatrical productions.

Responsibilities

• Routinely signs up for 75% of shifts offered
• Able to complete any task asked of them within reason
• Able to lead groups to accomplish a task in a changeover
• Does not call out/ show up late for shifts
• Has had at least 3 months of changeover experience and is knowledgeable of all things that need to be done in a changeover 
• Comfortable communicating with all people on staff
• Pay attention to detail from an operations standpoint 

Qualifications

• Must be comfortable with working full changeover shifts 
• Must be able to complete tasks without management assistance - good problem solving skills
• Must work at least 7 full changeovers in one athletic season
• If management wishes to promote staff member, staff will fill out position application on ISIMS, wait for all necessary paperwork to be completed
• Must be comfortable with working full changeover shifts
• Must be able to complete tasks without management assistance -great problem solving skills
• Must work at least 25 full changeovers in one athletic season
• If management wishes to promote staff member, staff will fill out position application on ISIMS, wait for all necessary paperwork to be completed

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.