Operations Supervisor

Role Overview

Precise. Reliable. Powerful. Join a team as innovative as the technology we manage.

Sodexo is seeking an experienced and motivated HTM, Operations Manager to join our team at Lowell General Hospital in Lowell, Massachusetts. This position provides supervision and operational oversight for multiple core HTM service areas at the client site, ensuring high-quality service delivery, client satisfaction, and program performance. This leader will manage day-to-day operations, ensure PM compliance, coordinate vendor service projects, and develop team members to deliver exceptional results.

What You'll Do

• Direct and oversee the daily operations of the biomedical department.

• Supervise team members, assigning priorities, and maintaining operational standards to ensure goals and deadlines are met.

• Ensure exceptional customer service through professional communication, responsive issue resolution, and continuous collaboration with hospital leadership and clinical teams.

• Maintain high standards of quality and safety by implementing Sodexo’s operational and safety procedures and ensuring compliance with regulatory and hospital requirements.

• Develop and lead initiatives that improve equipment uptime, asset utilization, and operational performance across HTM services.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Leadership experience in Biomedical Engineering or a similar technical operations environment required.

• Biomedical/Clinical Engineering background strongly preferred.

• Proven ability to manage teams, budgets, and performance metrics in a fast-paced healthcare environment.

• Strong analytical, organizational, and communication skills.

• Experience with preventive maintenance programs, CMMS systems, and vendor coordination highly desirable.

• Bachelor’s degree in Biomedical Engineering, Healthcare Management, or related field preferred.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years   

Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services